Helpdesk Technician
Hub Technology Group
HYBRID - BOSTON - W2 ONLY
2+ years of professional experience or mix of internships, co‑ops, etc Associates Degree or equivalent combination of education and experience. Impeccable customer service and end user empathy Technical proficiency with a variety of software, hardware and applications Must be able to multi‑task and prioritize well Experience using ticketing system to track incidents Excellent writing and communication skills Demonstrated problem‑solving ability Broad range of network and desktop knowledge Ability to give verbal instruction patiently to non‑technical users Higher Ed and/or healthcare experience preferred Technologies Include: Cisco, Service Now, Windows Active Directory, Microsoft Exchange, Remote Assist, DameWare, Windows Server 2003/2008, Microsoft Office 2003/2010, McAfee Enterprise and Microsoft Explorer 7-10, Microsoft Windows XP/Win7, 8, Linux, Macintosh 10.6-10.7 #J-18808-Ljbffr Hub Technology GroupVacancy posted 1 day ago
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