Call Center Representative

Call Center Customer Support Representative – Small EnginesLocation: West Columbus Schedule: Monday–Friday, 8:30 AM–5:00 PM (Overtime as needed) Pay: Competitive, based on experienceJob SummaryWe are seeking a customer-focused Small Engine and Parts Customer Support Representative to provide high-quality support via phone. This role handles warranty inquiries, technical support, and parts orders related to small engines and generators. The ideal candidate is friendly, dependable, and a strong team player who helps keep projects on track and deadlines met. This company is considered an essential business.ResponsibilitiesProvide superior customer service via inbound callsAnswer customer questions regarding repair, service, and troubleshootingIdentify parts using diagrams, breakdowns, or customer descriptionsLearn and resolve customer issues related to small engines and generatorsProcess warranty claims and customer orders accuratelyDocument customer interactions and follow up as neededQualificationsRecent call center experience within the last year (required)Customer service experienceSmall engine or automotive experienceElectrical background is a plusConsistent and stable work historyAbility to learn and retain product knowledgeEducationHigh school diploma or equivalentCompensation & BenefitsCompetitive pay based on experienceStrong benefits packageCasual, team-oriented work environmentIf you're looking for a stable schedule, growth opportunity, and a supportive workplace, we'd love to hear from you!Nesco Resource offers a comprehensive benefits package for our associates, which includes a MEC (Minimum Essential Coverage) plan that encompasses Medical, Vision, Dental, 401K, and EAP (Employee Assistance Program) services. Nesco Resource provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.