Operations Analyst - Retail Bank Operations

Operations Analyst

The scope of Retail Bank Operations is impressively broad and encompasses a wide range of critical functions. These include managing the cash needs for our branch and ATM networks, printing and mailing important bank documents, and handling both inbound and outbound collections for home lending, automobile, and card services. Additionally, Retail Bank Operations focuses on loan mitigation and investor operations, developing process improvement and automation opportunities, overseeing the daily processing of cash and check deposits, bill payments, and executes strategic quality management functions. At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued, and have an opportunity to contribute to the company's success.

As an Operations Analyst within PNC's Retail Bank Operations organization, you will be based in Cleveland, OH. As a Machine Operator you will be responsible for running and maintaining mechanical equipment throughout the department where we process, print and mail notices and statements to PNC customers. This is an onsite position with no ability to work from home. Overtime may be required. Position will require you to stand for long periods of time and be able to lift to 50 pounds. Operators must run this equipment in an efficient manner while ensuring timely and accurate processing. In your role you will also perform support functions including preventive maintenance, cleaning, re-stocking supplies, bursting, trimming, folding, and other various jobs as you get familiar with the position. Operators must meet or exceed the department's productivity and quality metrics. Operators must demonstrate a willingness and ability to work constructively within a team-based environment and cross-train on other functions. Comply with Bank's Code of Ethics and all Federal, State and local laws. As a Machine Operator for the Print Center, you will be responsible for ensuring all departmental production SLAs are met.

Schedule: Monday - Friday 2:00pm - 10:00pm EST

Location: Cleveland Ops Ctr - South Annex 4100 W 150th St - South Annex Cleveland, OH 44135-1304

PNC is an in-office company that fosters a supportive culture where employees can thrive and achieve balance. We encourage candidates to connect with their recruiter and hiring manager to understand workplace expectations and ensure the role aligns with their goals. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.