Cargo Manager

Cargo Manager

The Cargo Manager will take part in all aspects of cargo operations, administration, and coordination, to include operational administration, deliveries, logistics, staffing and vehicle, staff, and food safety in all operational aspects of cargo and general delivery logistics. The Cargo Operations Manager will be responsible for all information, service, customer relations, federal/state/local requirements and reporting, logistics management and scheduling, cargo support equipment, vendor relations, food/product/packaging management, final product/request quality and accuracy as it applies to the cargo business sector. All responsibilities will be managed under the support, guidance and direction of the General Manager as well as any additional requirement as directed by the General Manager and business needs.

Responsibilities and Associated Duties:

Information Responsibilities

oDirect involvement in all new, existing, and future cargo catering/service requests provided by Dynamics or direct requests made by cargo customers.

oMake reasonable arrangements or delegate responsibilities to be available via phone/email/or other forms of communications with all cargo customers and Guest Services regarding all service needs.

oReview and management of all D365 and/or direct cargo customer orders on a daily/weekly/monthly basis.

oDirecting, coordinating, and arranging all cargo logistics team members based on customer request information.

oProfessionally challenging and questioning any or all information that could be confusing or contradicting to known cargo business patterns or needs to both Tampa and/or directly to the customer.

Service Responsibilities:

* Train and promote best in class service mentality and procedures to all Cargo team members. Champion and follow all current Cargo production, quality, packaging, and logistics SOPs.

oReview all current Cargo SOPs and investigate if there are new efficiencies, financial advantages, or improved service opportunities.

oReview, respond and resolve all service issues through the current Cargo PE reporting process and SOP.

oDirectly contact all customers if/when a service issue occurs with an explanation of occurrence and resolution on what steps are being taken to avoid future service issues.

Customer Relations:

* Through direct contact, maintain strong professional relationship with the current Cargo customer base.

oPersonally, engage with all potential new cargo customers located on the field.

oPlan to personally meet with cargo customers at customers request.

oAttend local cargo related business events when possible.

oListen intently to customer feedback and comments.

oProactively and constructively communicate customer comments/concerns/requests to management, production staff and logistics staff.

oWork with customers and all ACW departments to resolve or enhance service cargo requests or service concerns.

oBe available and/or plan for direct phone contact for all cargo customer requests.

oTrain and hold all Cargo team members responsible on professional customer interaction and service resolutions.

Federal/State/Local Requirements and Reporting:

oMaintain and remain in good standing with own airport cargo badging.

oBe a designated signatory for all airport badging.

oCreate direct relationship with local airport badging office.

oManage and control all airport badging for all badged employees including, but not limited to, renewals, missing/lost badges, new employee badging and terminated employee badges.

oUpdate all badging logs as required by ACW, state and local authorities.

oDocument and discipline all employees that violate any badging requirements.

oManage and control all airport requirements for ACW delivery vehicle fleet.

oEnsure that all required airport and CBP equipment is fully functioning and stored correctly in each vehicle.

oReport and resolve any cargo fleet issues as required by the airport authority and the CB.

oEstablish and maintain direct relationship with local CBP authorities.

oManage and control all facility, personnel, and fleet certifications, badging, insignias, and other CBP requirements regarding authorization to enter and service aircraft with an international origin.

oMaintain and record all International Trash logs in a timely fashion as directed by ACW SOP and local requirements.

oProvide up to date and accurate records and documentation regarding the handling and recording of international trash to local CPB authorities and/or ACW when requested.

oDesign and implement continued education and training for all current and future Cargo Team members on local, state, and federal compliance as it allies to CBP, International Trash, AOA Driving and other associated compliance requirements.

Logistics Management and Scheduling:

oCreate and manage cargo logistics schedules using ADP.

oPost schedule for the Cargo Logistics team at a minimum a week out.

oDevelop and mentor ACW Cargo logistics team members on all best practices and best in class customer service.

oEnsure that any scheduling gaps or lack of cargo logistics personnel are covered to maintain service expectations including, but not limited to, redirecting scheduled cargo team members and/or adjusting personal schedule to insure service.

oClearly communicate directly to customers logistic situations that might delay or negate ACW Cargo from being able to facilitate service requests while looking for any solution to continue service.

oDevelop best routing and strategies for logistic support of customer requests.

oMaintain contact with active and static on-field cargo logistic members to ensure service levels as well as minimize unproductive labor spend.

oACW is utilizing Shipday for all its logistical information. All employees who are organizing or delivering catering are required to use Shipday for all order logistics and deliveries to include delivery photo at point of delivery and the name of the recipient at point of delivery. Cell phones are made available for all company business related tasks.

Cargo Support Equipment

oSpot audit cargo vehicles for cleanliness, organization, proper required equipment, and general safety of the vehicles.

oEnsure that all required safety equipment is always present in all vehicles.

oEnsure that all required International Spill Kit equipment and chemicals are present in all vehicles.

oEnsure all employee PPEs are accounted for and properly used.

oEnsure all Cargo associated employees are in full compliance with ACW required uniform policies.

oDesign and implement continued education and training for all current and future Cargo Team members on local, state, and federal compliance as it applies to vehicle maintenance, airport vehicle identification, spill kits inventory/upkeep, and any other required compliance requirements.

o En sure that he/she and all Cargo drivers complete all company required training for drivers, including annual refresher training modules.

Vendor Relations

oMaintain and remain in good relationship with LSG or other International Trash processor.

oMaintain and remain in good relationship with office landlord Maestro.

oContinue to look for alternate cost effective and or business effective vendor support/product as business dictates.

Food/Product/Packaging Management

oManage all sundry items that support all cargo customer requests including ordering, organizing and end of month inventory.

oEstablish and manage pars for all sundry items that support cargo customer requests.

oEstablish and manage pars for all sundry pack out for each individual cargo customer.

oManage cargo staff who build and pack sundry items for each individual cargo customer.

oOrder, inventory and manage packaging and dry ice needed for cargo support.

oMandate and ensure that self and all Cargo drivers complete Schoox Food Safety when first hired and on an annual basis.

oExhibit full competency of all food safety related ACW Schoox training.

Final Product/Request Quality and Accuracy

oSpot audit all customer requests for food/product/packaging accuracy as designated by ACES order.

oDocument and present all product quality concern with the General Manager for resolution.

oConduct constructive conversations with Management, Production Staff and Logistic Staff when standards are not met to find solutions to internal service issues.

oTrain and ensure all Cargo Team members are fully competent in the Cargo expediting processes and ACW Expo SOP.

The outlined responsibilities and requirements are to be fulfilled by the Cargo Manager on a daily/weekly/monthly basis and are subject to adjustments as business dictates. Additional responsibilities not listed may be assigned by the General Manager of the Corporate office depending on business needs.

Qualifications/Experience:

The ideal candidate will have at least 3 years on-job experience in a verifiable logistics, foodservice, projects. Ideally, the candidate should

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