Assistant Manager Cafe - Serrano Vista Cafe

Reporting to the Cafe Manager the Assistant Manager Cafe will be responsible for the daily operations of the restaurant. This position must also exhibit a high level of professional and personalized guest service that embodies the Company's brand standard.

Core Responsibilities:

• You will also set the stage for guest experience with your welcoming smile and service.
  
• Make daily floor plans per shift to ensure proper rotation and coverage of stations.
  
• Supervise floor service in dining room during hours of operation.
  
• Supervise cashiers to ensure correct policies and procedures for check handling and closing are maintained by service staff as well as manage activities; means of access and egress, to ensure complete compliance with Health Department and Fire Marshall Regulations.
  
• Review daily schedules and manage time off and vacation requests, coach and train on policies, procedures, and performance.
  
• Direct communication with guests for special requests and large party reservations.
  
• Perform team evaluations and manage issues related to attendance records.
  
• Maintain communication with the Chef on all food service and menu issues.
  
• Communicate with management, chefs and culinary staff in order to fulfill and address issues or needs requested by guests and team members.
  
• Order supplies through the IP System and Purchasing; prepare purchase requisitions for any outlets from the warehouse or support departments.
  
• Keep inventory form and stocking area updated.
  
• Knowledge of all menu items, including mixing and serving beverages, standard beverage recipes, preparation methods, glassware, garnishes, products, menu items, supplies and equipment.
  
• Inspect food coming from support departments to ensure freshness and quality.
  
• Exercise cost controls for all aspects of restaurant operation.
  
• Maintain direct communication with guests for special requests and large party reservations.
  
• Perform other job-related duties as requested.
  

Qualifications:

• High volume restaurant management or supervisory experience required.
  
• Basic knowledge of computer software to include Outlook, MS Word, Excel, and PowerPoint as well as office equipment, i.e. telephone, copier, fax machine.
  
• Effective listening abilities with strong judgment skills.
  
• Excellent customer service skills and interpersonal skills to effectively communicate with all business contacts.
  
• High school diploma or equivalent.
  
• Two (2) years of related experience.
  
• Work varied shifts, to include evenings, weekends and holidays
  
• Must obtain & maintain a TAM/Alcohol Awareness Card.
  
• Must obtain & maintain a SNHD Health Card.
  
• Minimum age requirement is 21.
  
• Experience working in a similar resort setting preferred.
  

Physical Demands:

• Work is performed in a hotel/resort setting.
  
• Must be tolerant to varying conditions of noise level, temperature, illumination, and air quality.
  
• May be exposed to smoke.
  
• The noise level in the work environment is usually moderate to loud.
  
• Constant contact with executives, department management, team members, and guests.
  
• Prolonged sitting or standing and mobility.
  
• Balancing, stooping, kneeling, crouching, reaching, pushing, pulling, lifting, grasping, talking, hearing, repetitive motions Lift, carry, push, pull or otherwise move objects and/or move up to 75 pounds occasionally.
  
• Eye/hand coordination.
  
• Use of standard office equipment.
  
• Ability to distinguish letters, numbers, and symbols.
  

Equal Opportunity Employer:

Palms Casino Resort provides equal employment opportunities to all team members and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

Palms Casino Resort, its affiliates and subsidiaries will make reasonable accommodations in compliance with applicable law.

We are committed to creating a work environment where the growth and well-being of our team members is the top priority. Join our team today!