Barista

About Tailwind Hospitality

Tailwind Hospitality, Inc. is a full-service airport concessionaire headquartered in Wilmington, North Carolina. Founded in 2004, Tailwind specializes in developing, managing, and operating custom food, beverage, and retail concepts across airports and transit hubs nationwide.

About the Role:

We are looking for a motivated and detail-oriented Barista to join the Tailwind team! As a part of the Tailwind experience, you'll play a key role in delivering exceptional customer service, creating a welcoming atmosphere for all travelers, and ensuring a memorable guest experience.

In the Barista/Cashier role, you will be responsible for accurately processing transactions, engaging with guests in a friendly and positive manner, and maintaining a clean and organized workspace. Your main goal will be to foster customer satisfaction and loyalty by providing an outstanding experience.

Veterans and Military family members are encouraged to apply!

Responsibilities to include but not limited to:

• Greet customers warmly and take their orders with a smile
• Process customer transactions accurately and efficiently using a cash register and point of sale system
• Provide exceptional customer service by greeting customers, answering questions and resolving issues
• Prepare and serve coffee, espresso drinks, and other beverages according to our standards
• Maintain a clean and organized workspace
• Assist with inventory management and restocking supplies
• Provide information about menu items and make recommendations
• Collaborate with team members to ensure a smooth operation

Qualification/Skills:

• Experience with point of sale systems
• Previous experience in cash handling and customer service
• Barista experience-preferred

Requirements:

• Must be able to pass a TSA background check to receive an airport badge
• Must have reliable transportation and the ability to be punctual

Benefits:

• Paid training
• Employee discount
• Employee referral program
• 401k with company matching
• Health, dental and vision offered to full time employees

Our Mission & Philosophy

Tailwind brings warm hospitality to its restaurants with comfortable designs offering a variety of seating options and menus - featuring breakfast, lunch, and dinner. Our menus include gluten free, vegetarian, and low-calorie options, as well as many local favorites.

We understand travelers have varying needs, whether craving a full-service restaurant experience at the start of their journey or just wanting a quick, on the run bite before boarding a flight. With our wide variety of offerings, we ensure all our customers' needs are met.

Tailwind Concessions is an equal opportunity employer committed to creating a diverse and inclusive work environment. We do not discriminate based on race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age (40 or older), disability, or genetic information. We provide reasonable accommodations for individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). If you require any accommodations during the application process, please contact our HR department.


Saturday / Sunday 2:00pm until last departure flight, hourly$ plus tips.


12:00 pm until last departure