Technology Product Manager, Associate Director - UpToDate Core

Associate Director, Product Management, UpToDate Core Experience & Access

Make the core UpToDate experience easy to access, use, and evolve for clinicians, care teams, and enterprise customers. At Wolters Kluwer Health, the UpToDate suite supports millions of clinical decisions every day. As customer expectations, enterprise access models, clinical workflows, and digital product experiences continue to evolve, we are focused on delivering intuitive, reliable, and customer-ready experiences across core UpToDate web and mobile products.

What You’ll Do

Own product strategy, roadmap priorities, and measurable outcomes for core UpToDate experience and access-related capabilities.

Develop a deep understanding of how clinicians, care teams, administrators, and enterprise customers access and use UpToDate across web and mobile experiences.

Identify opportunities to improve registration, login, authentication, SSO, account, identity, and entitlement workflows.

Partner with engineering, architecture, security, implementation, and customer-facing teams to support scalable, customer-ready approaches to access, account, identity, and entitlement experiences.

Lead discovery and prioritization for core product improvements that enhance usability, accessibility, reliability, customer readiness, and overall product quality.

Manage roadmap priorities that balance product evolution with important customer requests, accessibility needs, operational improvements, and platform dependencies.

Help shape consistent, intuitive product experiences across core UpToDate web and mobile platforms.

Translate complex user, customer, technical, and business needs into clear product requirements, decision frameworks, roadmap priorities, and success metrics.

Partner with UX, analytics, engineering, commercial, customer success, implementation, support, and other product teams from discovery through launch and iteration.

Use customer conversations, product analytics, stakeholder input, experimentation, and post-launch feedback to inform product direction and measure impact.

Make product decisions that balance user value, customer needs, technical feasibility, implementation complexity, accessibility, security, cost, risk, and business impact.

Communicate product priorities, rationale, risks, dependencies, and tradeoffs clearly across cross-functional teams and leadership.

What You’ll Bring

7+ years of product management experience in healthcare, enterprise SaaS, B2B software, workflow products, platform products, professional-information products, or other complex digital product environments.

Demonstrated ability to own a meaningful product area, set roadmap priorities, and deliver measurable outcomes across multiple capabilities or workstreams.

Strong product discovery and execution skills, including customer research, requirements definition, prioritization, roadmap development, experimentation, launch planning, and metrics-driven decision-making.

Experience translating complex user, customer, technical, operational, and business needs into practical product plans and intuitive product experiences.

Technical fluency with product areas that involve user access, account experience, authentication, identity, permissions, entitlements, enterprise administration, or implementation complexity.

Ability to partner effectively with engineering, UX, architecture, security, analytics, commercial, implementation, customer success, support, and product leadership teams.

Strong judgment in balancing strategic product opportunities with customer, accessibility, operational, and technical priorities.

Strong communication, stakeholder-management, analytical thinking, and influencing skills.

Ability to operate in ambiguity, connect related workstreams into a coherent product direction, and drive alignment in a complex cross-functional environment.

Preferred: Experience with SSO, authentication, identity management, user account models, entitlements, permissions, registration, login, or enterprise access workflows.

Preferred: Experience with healthcare technology, clinical decision support, regulated environments, accessibility requirements, or enterprise healthcare customers.

Preferred: Experience improving web and mobile product experiences used by professional or enterprise users.

Preferred: Experience modernizing established product experiences or evolving complex products across multiple platforms.

Preferred: Experience working on products that require close coordination across product, platform, security, architecture, implementation, customer-facing, and commercial teams.

Preferred: Familiarity with clinical workflows, healthcare content, point-of-care tools, or professional-information products.

What Success Looks Like

Users can access UpToDate with minimal friction across registration, login, SSO, identity, and entitlement experiences.

Core UpToDate web and mobile experiences become more usable, accessible, reliable, and aligned with customer and user needs.

Product teams have a clearer roadmap for improving access, account experience, core product quality, and platform experience consistency.

Customer, accessibility, and operational product needs are prioritized and delivered with clarity, discipline, and measurable impact.

Cross-functional teams have clear priorities, decision rationale, success metrics, and shared understanding of tradeoffs, risks, and dependencies.

Product decisions balance user value, clinical trust, enterprise customer needs, technical feasibility, implementation complexity, security, accessibility, and business impact.

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process. Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation

Compensation: $146,900.00 - $262,400.00 USD

Bonus: This role is eligible for Bonus.

Additional Information

• Medical, Dental, & Vision Plans
• 401(k)
• FSA/HSA
• Commuter Benefits
• Tuition Assistance Plan
• Vacation and Sick Time
• Paid Parental Leave

Company Culture

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day. We’re innovators with impact. We provide expert software and information solutions that the world’s leading professionals rely on, in the moments that matter most. You’ll make a real difference in the lives of millions of people. Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world. You can thrive at Wolters Kluwer, where diversity is core to our collective strength and high performance. Be your unique self, share your creative ideas, do your best work, and take time to grow in our caring and inclusive culture where you can belong.

About Wolters Kluwer

Wolters Kluwer reported 2025 annual revenues of €6.1 billion. The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide. Our customers work in industries that impact the lives of millions of people every single day. Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity. We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes. Today, nearly 70% of our digital revenues come from AI-powered solutions, reflecting our strategic focus on embedding AI into professional workflows and delivering measurable productivity gains. We are committed to helping professionals navigate complexity, improve the way they work, and solve critical challenges through cloud-based, AI-powered platforms that integrate seamlessly into their workflows and ecosystems. Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential. With a nearly 190-year legacy, Wolters Kluwer continues to evolve its portfolio of digital solutions and services to meet the changing needs of professionals worldwide, enabling them to work faster, make smarter decisions, and deliver better outcomes. For more information about our solutions and organization, visit or follow us on LinkedIn, Instagram and Facebook.

Equal Opportunity

We are also committed to complying with laws requiring equal opportunity in hiring, promotion, and other employment decisions. All qualified applicants will receive consideration without regard to race, color, religion, sex (including pregnancy, gender identity, transgender status, and sexual orientation), national origin, disability, age, genetic information, veteran status, or any other characteristic protected by applicable law, and we do not tolerate discrimination on any of these bases.

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