ServiceNow Architect

ServiceNow Architect

Join Sky Solutions, LLC - Pioneering Digital Transformation Excellence! Sky Solutions is a trusted partner in government contracting, empowering federal agencies with cutting-edge IT solutions. Our expertise spans AI-first enablement, delivering innovative solutions and advanced cybersecurity, fortifying digital ecosystems against emerging threats and digital transformation through low-code/no-code development, cloud solutions, and agile methodologies. We simplify complex processes and deliver breakthrough results for federal clients across healthcare, financial services, and national security.

Location: Tysons Corner, VA (Hybrid / Remote) Duration: Fulltime We are seeking an experienced ServiceNow / Enterprise Service Management (ESM) Architect to lead the architecture, design, and technical direction of enterprise-scale ServiceNow solutions across multiple business units. This is a key architecture role requiring strong technical depth, Federal experience, enterprise integration expertise, and the ability to establish and enforce architectural standards and governance.

Required Experience & Qualifications

• 8+ years of experience in ServiceNow and/or ESM architecture, including at least 2 years of Federal experience .
• Demonstrated ownership of complex, multimodule ServiceNow architectures at the n-2 currency level, with experience designing and implementing enterprise-scale solutions across multiple business units.
• Deep expertise across ITSM, including Incident, Problem, Change, Request, Knowledge, Service Catalog, and other major ITIL-aligned processes.
• Strong hands-on and architectural experience with CMDB and CSDM, including CI relationships, data governance, service modeling, CMDB strategy, and CMDB health.
• Broad knowledge of the ServiceNow product ecosystem, with experience in one or more of ITOM, ITAM, CSM, HRSD, SPM, SecOps, and IRM/GRC.
• Strong technical proficiency in the ServiceNow platform, including JavaScript, Glide APIs, Business Rules, Script Includes, Flow Designer, IntegrationHub, UI Builder, and platform security.
• Extensive experience architecting and implementing enterprise integrations using REST/SOAP APIs, Scripted REST APIs, MID Server, OAuth, SSO/SAML, LDAP, web services, and established enterprise integration patterns.
• Proven ability to define and document integration, security, data, and application architectures for ServiceNow implementations.
• Experience producing comprehensive technical architecture deliverables, including technical architecture documents, solution designs, data-flow diagrams, integration designs, and implementation roadmaps.
• Experience establishing and maintaining ServiceNow development standards, governance frameworks, coding standards, architectural best practices, and technical quality controls.
• Ability to lead architecture and code/design reviews, assess proposed solutions, and proactively identify risks related to performance, security, scalability, availability, and maintainability.

Core Architecture Skillsets

• ITOM implementations and architecture
• ServiceNow Discovery
• Network Operations Center (NOC) environments and operations
• CSDM/CMDB strategy, governance, and health
• Enterprise integration patterns and integration architecture
• ServiceNow upgrade and platform currency strategy
• Platform performance, scalability, and availability

Certifications

• ServiceNow Certified Technical Architect (CTA) - required , or an equivalent qualification demonstrating comparable architecture expertise.
• ServiceNow Certified Master Architect (CMA) - preferred .

Candidates should be able to operate at both the enterprise architecture and detailed technical design levels, translating business and operational requirements into secure, scalable, maintainable, and governable ServiceNow solutions.

Compensation: The expected compensation range for this position is $120,000 - $180,000 annually. Compensation is determined in good faith and may vary based on job-related factors, including relevant experience, skills, education, certifications, clearance level, labor category alignment, contract requirements, work location, internal equity, and business needs. The posted range reflects the Sky's reasonable estimate at the time of posting and does not guarantee a specific salary or rate. Final compensation will be determined based on the selected candidate's qualifications and applicable contractual and business considerations.

Sky Solutions Benefits & Culture at a Glance

• Healthcare & Wellness
  • Medical, dental, and vision coverage tailored to your needs.
  • Supplemental options like life insurance, disability, HSA/FSA available.
• Time Off & Work-Life Balance
  • Starting at 15 PTO days per year, increasing with tenure.
  • Plus 11 paid holidays to recharge and spend time with loved ones.
• Professional Growth & Development
  • Annual education stipend.
  • Access to thousands of online courses.
  • Formal mentorship programs for career advancement.
• Inclusive Culture
  • "One Team" mentality focused on collaboration and belonging.
  • Recognized as a Great Place to Work® for six years straight.

To learn more about life at Sky Solutions, visit our Careers page: Careers - Sky Solutions At Sky Solutions, LLC, we welcome applications from all qualified candidates who share our vision and values.