Operations Implementation Specialist

Operations Implementation Specialist

Established in 2021, Independence Pet Holdings is a corporate holding company that manages a diverse and broad portfolio of modern pet health brands and services, including insurance, pet education, lost recovery services, and more throughout North America.

We believe pet insurance is more than a financial product and build solutions to simplify the pet parenting journey and help improve the well-being of pets. As a leading authority in the pet category, we operate with a full stack of resources, capital, and services to support pet parents. Our multi-brand and omni-channel approach include our own insurance carrier, insurance brands and partner brands.

PetPartners, Inc. is seeking an Operations Implementation Specialist who will report to the Manager, Operations Business Processes. The Operations Implementation Specialist is responsible for setting up and maintaining file feeds, reviewing enrollment data for accuracy, and ensuring smooth file transfers through secure systems. The ideal candidate is detail-oriented, tech-savvy, and has hands-on experience with file encryption tools and file transfer platforms.

Job Location: Remote – USA

Main Responsibilities:

• File Feed Setup & Management: Partner with Benefits Administrators to establish and maintain eligibility and enrollment file feeds between external systems and our platform.
• File Review & Validation: Review incoming enrollment files for accuracy, completeness, and format compliance based on EDI specs and business rules.
• Secure File Transfer: Manage file uploads from our SFTP connector to our internal Pet Portal platform, ensuring timely and secure delivery.
• Technical Tools Usage: Use Kleopatra for file encryption/decryption and FileZilla for secure FTP file transfers.
• Issue Tracking & Collaboration: Log, track, and manage integration-related tasks and issues using Jira, collaborating with internal stakeholders and external partners to resolve data or connection issues.
• Documentation & Compliance: Maintain thorough documentation of file feed specs, mapping, and transmission schedules. Ensure adherence to data security and privacy standards.
• Performs other duties as assigned.

Basic Qualifications:

• Associate's degree or equivalent work experience.
• 3+ years of additional relevant experience which includes:
• Solid understanding of EDI file formats and specifications (especially csv files or similar).
• Proficient with SFTP tools and file encryption processes (Kleopatra, FileZilla).
• Familiarity with ticketing/project management tools such as Jira and ADO.
• Experience with benefits platforms such as bswift, ADP, Workday, or similar.
• High attention to detail with the ability to detect data anomalies and troubleshoot file issues.
• Strong communication and organizational skills to work effectively with technical and non-technical partners.
• Ability to work independently and manage multiple projects simultaneously.
• Strong analytical skills.
• Strong collaboration skills and comfort working cross-functionally.
• Knowledge of data handling best practices.
• Prior exposure to pet benefits or pet wellness platforms is a plus but not required.

Expected Hours of Work:

• This is a full-time position: Days and hours to be determined by needs of business. Hours to be determined between employee and director.

All of our jobs come with great benefits including healthcare, parental leave and opportunities for career advancements. Some offerings are dependent upon the location of where you work and can include the following:

• Comprehensive full medical, dental and vision Insurance
• Basic Life Insurance at no cost to the employee
• Company paid short-term and long-term disability
• 12 weeks of 100% paid Parental Leave
• Health Savings Account (HSA)
• Flexible Spending Accounts (FSA)
• Retirement savings plan
• Personal Paid Time Off
• Paid holidays and company-wide Wellness Day off
• Paid time off to volunteer at nonprofit organizations
• Pet friendly office environment
• Commuter Benefits
• Group Pet Insurance
• On the job training and skills development
• Employee Assistance Program (EAP)