Payroll & Billing Specialist

Business Administration Specialist III

Cross Country is looking for top talent to join our team! We are a market-leading, tech-enabled workforce solutions and advisory firm with more than four decades of experience helping organizations solve complex labor and operational challenges. Recognized as a Top Place to Work by U.S. News & World Report and a Most Loved Workplace by Newsweek, Cross Country is committed to quality and excellence in everything we deliver. We were also the first public company to earn The Joint Commission Gold Seal of Approval® for Health Care Staffing Services Certification with Distinction — a standard we continue to uphold today.

This position operates 8:30a.m.- 5:00m PST

Basic Purpose

The Business Administration Specialist III is responsible for providing senior-level support for administrative duties within the onboarding, compliance, billing, and payroll functions of the organization. This role plays a crucial part in ensuring the efficient operation of these functions, contributing to the overall satisfaction of both clients and employees.

Essential Functions

1. Billing:

• Generate accurate invoices for clients based on agreed-upon billing terms and contracts.
• Verify timesheets and expense reports submitted by temporary employees for accuracy.
• Address billing discrepancies promptly, collaborating with internal teams and clients to resolve issues efficiently.
• Assist with the preparation and processing of weekly and monthly invoices, including updates to billing contact information.

2. Payroll:

• Process payroll for temporary employees, ensuring timely and accurate payments.
• Maintain payroll records and documentation, addressing inquiries from employees and resolving issues as needed.
• Perform data entry for late timesheets and service logs, create payroll reports, and reconcile timesheet discrepancies.
• Follow up on missing timesheets and maintain accurate timesheet records.

3. Onboarding:

• Coordinate the onboarding process for new hires, including collecting necessary documentation, conducting background checks, and facilitating orientation sessions.
• Ensure that new employees receive all relevant information, paperwork, and training to integrate smoothly into their roles and company culture.
• Act as a point of contact for new hires, addressing any questions or concerns during the onboarding process.
• Review initial and ongoing LiveScan and TB results.
• Manage completion of section two of the I-9 process via virtual meetings.
• Conduct supervisor reference calls and evaluate references, escalating concerning feedback to management.
• Ensure compliance documentation is received timely and that all permits, credentials, and licenses are legally compliant during the hiring process.

4. Compliance:

• Maintain an up-to-date understanding of employment laws and regulations to ensure compliance with legal requirements.
• Oversee the completion and submission of employment-related paperwork, including tax forms and I-9 verification.
• Monitor regulatory changes and update internal processes to ensure ongoing compliance.
• Track and follow up on the expiration of permits and licenses, updating compliance records as needed.

5. Communication and Collaboration:

• Serve as a liaison between clients, employees, and internal teams to facilitate effective communication.
• Collaborate with recruiters and account managers to align client needs with staffing solutions.
• Provide support and guidance to employees on administrative matters, fostering positive relationships.

6. Administrative Duties:

• Prepare and maintain various reports, including monthly CSS reports and oversight visit reports.
• Update employee files and monitor payroll and invoice inboxes.
• Process personnel changes, including direct deposits and compliance metrics tracking.
• Train and audit the work of subordinate Business Administration Specialist.
• Other duties as assigned

Qualifications

• 1 year of lead experience within CCE or 2 years in HR, credentialing, or payroll/billing administration in a high-volume environment.
• Strong understanding of employment laws and regulations to ensure compliance in administrative tasks.
• Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) and relevant payroll/billing software; experience with Google Drive (Docs, Sheets, Forms).
• Meticulous with paperwork and data entry, ensuring accuracy in onboarding, compliance, billing, and payroll processes.
• Excellent organizational skills with the ability to manage multiple tasks and deadlines effectively.
• Strong verbal and written communication skills for professional interaction with clients, employees, and internal teams.
• Collaborative mindset to work with recruiters and account managers, fostering a cohesive work environment.
• Ability to handle highly confidential information responsibly.

Education:

High School diploma or equivalent required; degree in business administration, or a related field preferred. Or any equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

Company equipment (laptop, monitor, keyboard, mouse headset) will be provided directly to you for use during employment. Benefits Cross Country offers a competitive compensation, benefits, and wellness program, including Medical Insurance, Dental Insurance, Vision Insurance, Life Insurance, Disability Insurance, Voluntary Insurance, 401(k) plan, Tuition Assistance, and Pet Insurance. The company offers a variety of Wellness options through Burnalong, which offers a robust online platform of classes and programs as well as local gym access. Cross Country is an Equal Opportunity Employer (EOE) - Veteran/Disability #IND123