Food Bank Program Manager

Description

• UCAN Food Bank seeks a results-driven Program Manager responsible for the administrative, food procurement, storage, and handling and distribution activities of the food bank. In addition, this position is responsible for developing hunger-related programming and engaging the local community on hunger-related issues. The Food Bank Manager represents the food bank to community, the Emergency Food Network, and the Oregon Food Bank Network. Administrative activities include but are not limited to ordering, allocation, inventory management, staff and volunteer training, food resource development, fundraising, compliance, and providing leadership to program and warehouse staff including determining best courses of action, reviewing and interpreting policy/enforcement of policy.
  
  • Oversee daily food bank and warehouse operations including but not limited to ordering, allocation, invoicing, inventory management, storage and distribution, equipment maintenance, and partner agency relations and coordination. Research and implement best practices. Supervise the ordering of all products for safe and efficient operation of the Food Bank. Collect data and maintain records and reports. Conduct regular staff meetings to ensure smooth planning, coordination and management of activities. Manage the Fresh Alliance program to ensure compliance with regulations and maintain relationships with participating grocery stores.
  • Direct, supervise, assign work to, sets priorities and monitor work performance of support staff. Ensure work is in compliance with policy, procedure and regulations. Responsible for work performed within unit. Interpret policies and procedures. Ensure cross training of all personnel to fill each position in the event of absences. Responsible for building and maintaining the Food Bank team including morale, teamwork and team building, and problem solving. Responsible for timely completion of required reports such as Oregon Hunger Response Fund, Quarterly Reports for Oregon Food Bank, the NAR report, and others as necessary.
  • Participate in strategic planning activities. Work to develop and expand hunger related programming in alignment with agency plans and goals, based on an analysis and interpretation of area hunger relief needs and assets. Develop partnerships and programming related to the education of food-insecure community members on identified topics such as nutrition, gardening, shopping, and food related health issues. Develop relationships with local growers and food producers to diversify and increase UCAN Food Bank's food sourcing activities.
  • Represent the Food Bank to the public and work to engage the local community in hunger related issues and Food Bank's role in alleviating hunger in the community. Attend local meetings and provide information about the Food Bank. Conduct presentations as needed. Identify, maintain and build community relationships.
  • Perform outreach activities to diversify emergency food network points of access: i.e., public sector locations, produce drops, supplemental and meal distributions, and shopping-style pantries.
  • Manage volunteer recruitment activities; ensure volunteers are trained by the appropriate program staff. Ensure volunteers have appropriate training related to food handling. Coordinate with agency volunteer coordinator to maintain volunteer records in accordance with agency requirements. Maintain volunteer recognition program.
  • Work in cooperation with the Community Engagement department, agency grant writing staff, and other agency staff as needed, to locate funding sources and opportunities to support food bank operations and to develop and sustain hunger related programs. This includes planning and implementing food drives, and participating in fundraising activities and the development of grant proposals.
  • Develop the Food Bank program budget for approval. Monitor expenditures and revenues throughout the year to ensure expenses are within budget.
  • Oversee meetings of the Food Bank Emergency Food Network. Ensure meetings occur on a regular basis that is sufficient to communicate necessary information to partner agencies.
  • Represent the Food Bank as the Voting Member to Oregon Food Bank Network (OFB). This includes arranging monitoring visits and representing the Food Bank during these visits, and may include participating in OFB Network committees.
    Expand hunger-related programs. Work with the Director in strategic program planning to expand food bank services, diversify food sourcing, and develop partnerships that educate food-insecure individuals on nutrition and related topics.
  • Communicate in a professional, respectful and courteous manner with all employees, clients, the Board of Directors, and others with whom we may work. Contribute to a successful work group and foster a team-oriented culture through positive interactions, active listening, meaningful collaborations, and the constructive exchange of ideas.
  • Drive a company vehicle in the performance of duties. Driving will be required for travel to training facilities, events, community meetings, partner facilities, and to perform other essential functions as needed.
  • Complete designated job tasks, special projects and all other duties as assigned to meet team, department and agency goals while actively demonstrating accountability, high levels of employee engagement, and responsibility for achieving desired outcomes and measurable results.
  Knowledge, Skills & Abilities:
  • Reasonable knowledge of community food systems, food safety, program management; warehouse operations; community networking and fundraising/grant writing.
  Skill In:
  • Skill in organization and multi-tasking; use of automated equipment and systems; operation of equipment;
  • Use of Microsoft 365 (Word, Excel, Outlook, Teams) to manage operations, databases, and communications effectively.
  • The use of inventory management systems and ability to teach and train in those systems.
  Proven Ability To:
  • Communicate effectively in both oral and written forms and effectively build and support collaborative relationships;
  • Work within a team structure; make decisions independently in accordance with established policies, and use initiative and judgment in carrying out tasks and responsibilities;
  • Establish and maintain records, reports, and statistical data; maintain confidentiality; multi-task, estimate time and materials and manage time efficiently;
  • Remain calm and use good judgment during confrontational or high pressure situations;
  • Courteously meet and deal effectively with other employees, volunteers, community members and the public.
  • Must follow all safety rules and practices, and perform work in a safe manner.

Requirements

Required Licenses & Certifications

• Ability to pass required Criminal Background Check.
• Valid Oregon driver's license with a driving record that meets UCAN's acceptable driving guidelines.
• Ability to become forklift certified following appointment.
• ServeSafe Certification;
• Oregon Food Handlers

Minimum Education & Experience

• Bachelor's degree in nonprofit management; business; communications or related field.
• 5 years work-related experience in food banking or non-profit management OR a satisfactory equivalent combination of education, experience or training.
• Valid Oregon Driver's license at time of appointment.
• Awareness of issued faced by community members experiencing poverty or food insecurity.
• Ability to obtain forklift certification and ServSafe certification following appointment.

An equivalent combination of experience and education that demonstrates the required knowledge, skills and abilities required for the position will be considered in lieu of the outlined requirements.

The physical effort typically applied in this job includes:

• Bending
• Lifting
• Reaching
• Walking
• Carrying
• Manipulating
• Sitting
• Pulling
• Stooping
• Keyboarding
• Pushing
• Standing

The amount of lifting effort typically applied and the percent of time the effort is applied:

• Less than 1 lb. - Less than 15%
• Between 1 & 5 lbs. - Less than 15%
• Between 5 & 25 lbs. - Less than 15%
• Between 25 & 60 lbs. - 15% to 40%
• More than 60 lbs. - Less than 15%

MENTAL OR VISUAL DEMANDS

• Continuous mental and/or visual attention; the work is either repetitive or diversified requiring constant alertness to monitor the production process and/or identify defects.

WORKING CONDITIONS

The kinds of disagreeable elements the employee would typically be exposed to in the work area include:

• Dust
• Dirt
• Noise
• Heat
• Cold
• Water

Description of the physical surroundings or conditions under which the job is typically performed and the extent of exposure to the disagreeable elements noted above:

• The job is often performed under somewhat disagreeable working conditions; exposure to any or all of the above elements is likely, with at least one present to the extent of being disagreeable.

AVAILABILITY AND ATTENDANCE

Regular and consistent attendance is required. Hours of work are during normal business hours and may require occasional evenings and weekends. Employees in this position may be required to work a flexible work schedule as a condition of employment, including scheduled and unscheduled hours over 40.