Customer Service Representative CSR

Job Description Job Description At King Heating Cooling and Plumbing , we’re known for our outstanding customer service. Since 1968, people throughout Chicago and Northwest Indiana have counted on King for quality services and fast repairs. We’re proud to be one of the most trusted and best reviewed heating companies in Chicago. Due to rapid growth, we are looking to add a top of the line Customer Service Representative to our team. You will be responsible for helping customers by providing product and service information and resolving technical issues.
Come work with a company that treats their customers like they are royalty!
Why work for King Heating Cooling and Plumbing?
Base Salary plus unlimited commissions/spiffs
We provide a company-matched 401k
We offer full benefits for you and your family! Including Health, Life, Dental and Vision Insurance
Paid Holidays & Vacation
World-class environment
Responsibilities:
Handle customer inquiries and complaints
Provide information about the products and services
Troubleshoot and resolve product issues and concerns
Document and update customer records based on interactions
Develop and maintain a knowledge base of the evolving products and services
​ Qualifications:
1 or more years of previous experience in customer service, sales, or other related fields
Must be willing to undergo a background check
Must pass a drug screen
Ability to build rapport with clients
Ability to prioritize and multitask
Positive and professional demeanor
Excellent written and verbal communication skills
Please submit a copy of your resume for consideration.
Company Description 50 Year old Family business is rapidly growing and we need great people!
Come join the team that achieved the Better Business Bureau Torch award for Marketplace ethics! Company Description 50 Year old Family business is rapidly growing and we need great people!\r\nCome join the team that achieved the Better Business Bureau Torch award for Marketplace ethics!