Referral Coordinator - Posting for Southern New England ENT Employees Only - 4250

Referral Coordinator

This posting is only for current Southern New England ENT employees. Positions will be offered in New Haven, Middletown, Cheshire, and Guilford.

Position Highlights

• Department: Middlesex Health ENT and Facial Plastic Surgery
• Hours: Full-Time & Part-Time Positions

The Referral Coordinator is responsible for facilitating referral requests and obtaining prior authorizations for testing from our providers and patients. She/he provides a superior level of service excellence to patients, physicians and staff in a caring and supportive manner. The Referral Coordinator protects patients' rights by maintaining strict patient confidentiality of personal and financial information at all times.

The Referral Coordinator maintains office operations by following established policies and procedures and contributes to the team effort by accomplishing results as needed.

Responsibilities

• Complete referrals and diagnostic imaging orders in electronic medical records according to established procedures as requested by patients and approved by providers. Assist patients with making referral appointments.
• Complete and fax orders for diagnostic and routine testing as requested by the provider(s).
• Perform pre-certification and prior authorizations as needed.
• Track referral and imaging orders and comment over its status.
• Follow up to obtain the referral or imaging reports in a timely manner.
• Answer telephone calls in a professional and courteous manner within minimum rings. Create telephone encounters for all patient messages. Distribute as appropriate based on office protocols.
• Optimize patient satisfaction by obtaining pre-authorizations and scheduling appointments for patients in accordance with established procedures and within appropriate time frames.
• Manage assigned documents in electronic medical records. Attach each document to the appropriate patient record, name the document according to the established naming protocol and forward to the appropriate staff person to review and address.
• Manage requests for medical records following HIPAA compliant procedures.
• Monitor office supplies. Notify the Manager of any supplies to be ordered.
• Help patients in distress by responding appropriately to emergencies.
• Perform any related tasks as delegated by the manager including referral appointment monitoring, imaging order monitoring, etc.
• Adheres to all Core Values (Compassion, Pursue Excellence, Cooperation and Collaboration, Upholds Honesty, and Supports Innovation).
• Adheres to all Absolutes (Privacy and Confidentiality, Professional Appearance, and Responsibility and Commitment).
• Other job related duties as assigned.

Minimum Qualifications

• High school diploma or equivalent
• Moderate computer skills
• 1 year experience in an administrative healthcare capacity

Preferred Qualifications

• Bachelor's degree
• 1 year ambulatory office based physician practice, preferably in primary care
• 1 year experience with electronic medical records

Comprehensive Benefits Offered

• Competitive and affordable benefits package
• Shift Differentials
• Continuing Education assistance
• Tuition reimbursement
• Student Loan relief through Fiducius
• Quick commute access from I-84, Route 9 and surrounding areas

About Middlesex Health

The Smarter Choice for your Career!

Come join one of Connecticut's Top Workplaces, and a Magnet-designated organization! At Middlesex Health, we have a unique combination of award-winning talent, world-class technology, and patient-first care that's making health care better. Through our affiliation with the Mayo Clinic Care Network, Middlesex Health has access to the most advanced medical knowledge and research available.