Direct Care Coordinator I

JOB SUMMARY Direct Care Coordinators coordinate and oversee schedules of caregivers and clients enrolled in Medicaid programs. JOB DUTIES Schedule caregivers to meet clients’ in-home care needs in compliance with regulations and Managed Care Organization (MCO) program rules Assist with daily intake and referral processes to ensure positive business growth and development Promote cohesiveness in the office environment Support day-to-day operations and client advocacy Collaborate with stakeholders regarding the delivery of services Comply with applicable legal requirements, standards, policies, and procedures Demonstrate effective problem solving and decision-making skills Handle complex service programs and special projects Maintain necessary skills and knowledge to coordinate workflow Market services to referral sources Monitor deliverables and ensure timely completion of projects Participate in professional development and training activities Prioritize and multitask effectively Provide excellent customer service to internal and external clients Represent the company at stakeholder meetings, health fairs, and provider fairs as needed Staff new client referrals and open client shifts with available agency caregivers Assist in hiring and recruiting new caregivers and processing new caregiver paperwork Provide backup personal care services to Medicaid members in their homes as needed Bilingual preferred in various locations Other duties as assigned QUALIFICATIONS Associate’s Degree preferred Previous experience serving individuals with disabilities preferred A combination of education and experience The incumbent typically works in an office environment and uses a computer, telephone, and other office equipment as needed to perform duties. The noise level in the work environment is typical of that of an office. Incumbent may encounter frequent interruptions throughout the workday. The employee is regularly required to sit, talk, or hear; frequently required to use repetitive hand motion, handle or feel, and to stand, walk, reach, bend or lift up to 20 pounds. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. WHAT'S IN IT FOR YOU A rewarding career helping others Fun and engaging work environment built on team unity Job satisfaction knowing you make a difference in the work you do and lives we serve Professional training to help advance your skills for career development Based on your position and employment status, you may be eligible for: Medical, Dental, and Vision Insurance Vacation accrued at 3.07 hours per pay period to use when accrued Two Paid Floating Holidays Paid Safe Sick Time accrued at 1 hour per 30 worked to use when accrued 401(k) Retirement plan & discretionary company match Company-Paid Life Insurance Supplemental Life, Accident, Critical Illness, and Hospital benefits Short and Long-Term Disability Flexible Spending Account Employee Assistance Program Pet Insurance Equal Opportunity Employer The Consumer Direct Care Network and its subsidiaries are an Equal Opportunity Employer and drug‑free workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Immigration and Work Authorization In accordance with the Immigration and Reform Control Act (IRCA), you may only work at Consumer Direct Care Network if you are legally authorized to work in the United States. Consumer Direct Care Network does not provide visa sponsorship or STEM OPT extensions to employees. #J-18808-Ljbffr