Budtender

Description

Budtender

Northeast Alternatives is a growing, award-winning, seed-to-table cannabis retail brand specializing in the highest quality cannabis products Massachusetts, Michigan and New Jersey has to offer. Constantly focused on developing and ingenuity, NEA strives to achieve this by adding skilled and motivated team players. These goals are met by seeking out diverse, talented individuals to further the company's mission and provide unique and new ideas. As the business continues to grow, our team will continue to grow, allowing us to be the best in our specialized market. If you are motivated, eager to learn, dedicated, flexible and excited about joining an incredible industry, Northeast Alternatives is the perfect place to be!

Location: Coldwater, MI

Schedule: Friday-Sunday, 2:30pm-10:00pm

Job Description:

As a Budtender at Northeast Alternatives, you are the face of our brand and a key driver of our retail success. This is a performance-based, customer-facing role designed for individuals who thrive in a fast-paced, highly regulated environment and take pride in delivering elite service-every customer, every shift.

Budtenders are responsible for driving sales, executing the NEA sales process flawlessly, maintaining perfect compliance, and creating memorable customer experiences that convert first-time shoppers into loyal regulars. Success in this role is measured clearly and consistently through defined KPIs, including sales performance, customer reviews, cash accuracy, attendance, and floor presence.

A top-performing NEA Budtender is dependable, knowledgeable, positive, and accountable-treating every interaction as an opportunity to elevate the customer experience and strengthen the Northeast Alternatives brand.

Duties & Responsibilities:
Sales Performance & KPI Execution

• Consistently achieve 100% of assigned bi-weekly Average Transaction Amount (ATA) targets through intentional product recommendations and confident close-outs
• Execute the NEALT sales process flawlessly with every customer, on every shift, without exception
• Treat every interaction as a sales opportunity while prioritizing education, trust, and long-term loyalty over short-term transactions
• Actively contribute to store-wide revenue goals by maintaining urgency, focus, and engagement during peak and off-peak hours

Customer Experience & Reviews

• Deliver a consistently positive, professional, and welcoming experience for every customer
• Earn five-star Google reviews each bi-weekly period by providing standout service and meaningful engagement
• Handle customer questions, concerns, and issues with empathy, confidence, and professionalism-escalating when appropriate
• Prioritize customer satisfaction at all times-not tips, shortcuts, or personal preferences

Sales Floor Presence & Professionalism

• Maintain a constant, customer-ready presence at your assigned register or sales floor role for the full duration of your shift
• Step away from the floor only for scheduled breaks or approved, assigned tasks
• Serve as a brand ambassador by presenting a polished appearance, positive attitude, and calm demeanor-even during high-volume periods
• Support teammates during rushes and transitions to ensure seamless floor coverage

Product Knowledge & Education

• Maintain deep, working knowledge of all products, strains, formats, effects, pricing tiers, and promotions
• Stay informed on new products, changes, and inventory shifts through ongoing training and daily communication
• Confidently educate customers on consumption methods, effects, and responsible use while remaining compliant with regulations

Cash Handling & Accuracy

• Process all transactions with speed, accuracy, and integrity
• Achieve 100% cash handling accuracy on every shift, across all payment methods
• Follow all cash management SOPs, register procedures, and security protocols without deviation

Compliance & Operational Excellence

• Maintain 100% regulatory compliance with all state cannabis laws, company policies, and SOPs
• Ensure all transactions, IDs, quantities, discounts, and promotions are executed accurately and compliantly
• Keep workstations clean, stocked, organized, and audit-ready at all times

Attendance, Reliability & Accountability

• Report to 100% of scheduled shifts on time, prepared, and ready to perform
• Avoid call-outs or missed shifts except for illness or approved time off
• Demonstrate consistent dependability, urgency, and ownership of responsibilities

Support Roles & Team Collaboration

• Successfully perform Customer Service Representative (CSR) and Fulfillment duties when scheduled, meeting all expectations of those roles
• Share customer feedback, product insights, and improvement opportunities with Retail Management
• Contribute to a collaborative, solutions-oriented team culture that values accountability and results

Continuous Improvement

• Actively seek feedback and coaching to improve sales performance, service quality, and product knowledge
• Participate fully in training sessions and adopt best practices shared by leadership and peers
• Take initiative to elevate personal performance and contribute to overall store success

Qualifications:

• Must be 21+ and eligible to obtain required state cannabis agent registration
• 1+ year of cash-handling experience
• Results-Driven & KPI-Focused
• Customer-Centric & Service-Obsessed
• Calm, Adaptable, and Resilient Under Pressure
• Coachable with Strong Learning Agility
• Dependable, Accountable, and Self-Directed
• Team-Oriented with a Strong Sense of Ownership
• Confident with POS systems and retail technology
• High Energy, Strong Work Ethic, and Sense of Urgency
• Reliable transportation
• Ability to lift up to 25 lbs and push/pull up to 50 lbs
• Comfortable standing, walking, bending, and performing repetitive tasks

Perks/Benefits:

• Employee Discount
• Paid Time Off
• Paid Training
• Free Uniform

Northeast Alternatives has a strong commitment to Diversity, Equity, and Inclusion and aspires to be reflective of the diverse communities we serve. We aim to attract and hire qualified candidates who hold these same values, provide diverse perspectives, and contribute to creating a workplace where all employees experience a sense of belonging.

Northeast Alternatives is proud to provide equal employment opportunities to all employees and applicants regardless of race, color, religion, sex, gender, sexual orientation, age, national origin, ancestry, disability, genetics, Veteran status or any other characteristic protected by state, federal and local laws. In addition to federal law requirements, NEA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.

EEO M/F/D/V

NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as assigned to meet the ongoing needs of the organization.