Payment Queue Specialist

Payment Queue Specialist

The Payment Queue Specialist's main responsibility will handle inbound calls from customers to receive and process Credit Card and ACH payments. In addition to processing payments, the Payment Queue Specialist will work closely with the Collections Team to assist with day-to-day responsibilities, light account maintenance which includes assessing and analyzing financial statuses and releasing orders.

Essential Responsibilities Include The Following

• Provide individualized customer service with high quality and professional standards
• Answer inbound calls and emails. Make outbound calls as appropriate
• Process Credit Card and ACH Payments
• Provide assistance on Statement & Invoice Inquiries
• Provide assistance on financial status of accounts
• Provide assistance to other departments and Associates as needed
• Understanding of business to business accounts for ABB Optical Group and PEN Buying Group
• Research internal and external customer inquiries and provide problem resolution using the most up to date information, technology, and resources
• Route calls to the appropriate resources when needed
• Report inconsistencies and inefficiencies, and escalate issues to management
• Meet or exceed all key performance metrics set by the department
• Keep reference guides organized and current
• Comply with the Attendance Policy and adhere to established department goals and guidelines
• Maintain accurate records of customer interactions and transactions
• Maintain a clean and organized work area
• Participate in team discussions; provide feedback to improve the processes
• Participate in ongoing department training and assessment programs

Shift: 10:00am -7:00pm Supervisory Responsibilities: None

Qualifications

Required Qualifications:

• High school diploma or equivalent
• General PC applications
• MS Office applications
• Excellent written and oral communication skills with the ability to convey information clearly and effectively
• Ability to multi-task and utilize multiple systems while performing the job
• Ability to resolve and deescalate customer conflict issues in a tactful and professional manner
• Ability to adapt to change and unexpected demands of the business

Desired Qualifications:

• Bilingual (Spanish)
• Experience with business to business, credit and collections
• Experience with A/R systems

For U.S. Candidates Compensation Range The anticipated base salary range for this position is $17.00/hr. This represents the good-faith estimate of the compensation range at the time of posting. Actual pay will be based on job-related factors, which may include geographic location, relevant experience, education and qualifications, job-related skills, internal equity considerations, and applicable minimum wage laws. This position may also be eligible for a bonus and/or commission plan, subject to the terms of the applicable plan.

Benefits Depending on eligibility and position, employees and/or eligible dependents may participate in Company-sponsored benefit programs, which may include medical, dental, and vision insurance, life and group life insurance, voluntary supplemental life insurance, supplemental health benefits (critical illness, hospital, accident), short- and long-term disability, paid family leave (where applicable by state law), 401(k) plan, tuition reimbursement, and eyewear discounts. Eligible U.S. employees receive the following time-off benefits (subject to Company policy and applicable state/local laws): paid vacation and/or sick time, paid holidays, and birthday PTO (some states require front-loaded sick leave; others accrue. The Company will comply with all applicable local requirements.)

Accessibility and Accommodations Upon request and consistent with applicable law, ABB Optical will provide reasonable accommodations to individuals with disabilities during the application and hiring process. To request an accommodation, please email View email address on click.appcast.io and include your name and contact information so we can follow up promptly.

Equal Opportunity Employer ABB Optical is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, protected veteran status, or disability.

International Candidates The compensation and benefits information in this posting applies to candidates hired in the United States. Candidates hired outside the United States will receive compensation and benefits aligned with their local market.