Associate Director, Donor Collections

Associate Director, Donor Collections This position manages part of the Collection teams, with responsibility for related blood product collection activity for designated areas. The role is accountable for ensuring performance measures are met, including attaining the budgeted red blood cell and platelet collection goals, productivity, efficiency, and future growth. It also ensures compliance with all federal regulatory standards and works collaboratively with divisional leadership and other departmental leaders to enhance the donor experience, encouraging repeat donations. Responsibilities Leadership Provides direct supervision to managers and leads, develops, and mentors all Collection and Logistics team members, emphasizing staffing, employee engagement, and retention. Promotes a culture of inclusiveness and recognition that positively impacts productivity. Collaborations Partners with Donor Recruitment leaders to plan effective and efficient blood drives and donor center schedules that meet daily and weekly goals. Collaborates with Donor Outreach and Engagement to execute activities that enhance the donor experience and encourage repeat donations. Works with Enterprise Collections Center of Excellence leaders to assess best practices, operational effectiveness, and recommend tactics—technology or process—to achieve success. Compliance Ensures collections team members are fully trained in best customer service practices to reduce donor pain and maximize gains and delights. Ensures SOPs, competency, and training are followed to move the business unit toward operational excellence. Promotes compliance with all regulations, guidelines, policies, procedures, and practices as they relate to the business unit. Analytics Monitors and drives performance in the collection of all product types to meet production goals. Reviews and develops streamlined processes to implement efficient staffing structures. Monitors key performance indicators to facilitate the achievement of NYBCe Collection Team optimization targets. Other Utilizes tools such as reports and applications to increase business efficiency. Participates in projects for Collections and, when requested, for the Enterprise. Contributes to Enterprise committees or teams to identify and support the application of best practices and standardization throughout the Enterprise. Stays abreast of operational advancement and/or products within the industry for purposes of review and application throughout the Enterprise. Assists with vendor communication, review of performance data, and provides information as needed. Works within budgets and implements cost‑effective strategies for operations. Promotes professional working relationships with Quality & Regulatory Affairs, Hospital Services/Distribution, Logistics, and other related departments to ensure appropriate application of regulations while improving operational efficiency. Regularly visits blood drives and donor centers to engage with team members and monitor the donor experience. Works across business units and divisions to develop and incorporate best practices. Prepares various reports. Attends conferences and seminars as required. Makes recommendations to improve business unit practices and processes. Assumes any related duties as assigned. Qualifications Education: Bachelor's degree in business, public or healthcare administration, or, in lieu of a degree, 3+ years in blood banking or a similar organization combined with a high school diploma. Related Experience: 7+ years in healthcare or an equivalent regulated environment, including supervisory/managerial experience; 3+ years of leadership experience with direct reports, preferably in a healthcare setting. Experience with performance management, developing performance improvement plans, and providing mentoring to team members. Experience in project management and process change management or technical writing is a plus. Any combination of education, training, and experience equivalent to the above requirements provides the necessary knowledge, skills, and experience to perform the essential functions of the job. Experience in blood banking and/or apheresis is preferred. Ability to read and interpret medical, technical, regulatory, and quality procedures, prepare moderately complex technical and statistical reports, solve customer issues, identify errors in documentation or critical processes, and determine appropriate action. Proficiency with computers, data entry, and various desktop applications; ability to learn and work with changing software systems while maintaining composure under pressure. Ability to train staff, perform competency assessments, work in a team in a fast‑paced, ever‑changing environment, resolve problems, and work in a strong team environment. The proposed annual salary for this postion is $122,000 - $132,000. Overview Founded in 1979, Rhode Island Blood Center (RIBC) has served Rhode Island and the New England area for more than 45 years, delivering more than 90,000 lifesaving blood products annually to 50+ hospitals, EMS and healthcare partners. RIBC is part of New York Blood Center Enterprises (NYBCe), which spans 17+ states and delivers one million blood products to 400+ U.S. hospitals annually. NYBCe also delivers cellular therapies, specialty pharmacy, and medical services to 200+ research, academic, and biopharmaceutical organizations. NYBCe’s Lindsley F. Kimball Research Institute is a leader in hematology and transfusion medicine research, dedicated to the study, prevention, treatment and cure of bloodborne and blood-related diseases. RIBC serves as a vital community lifeline dedicated to helping patients and advancing global public health. #J-18808-Ljbffr Rhode Island Blood Center