Barista

Barista Team Lead

A Barista Team Lead is responsible for leading the coffeehouse team, ensuring high-quality service, and supporting store operations.

Key Responsibilities:

• Team Leadership: Supervise and train baristas, ensuring they follow the set standards for customer service, product quality, and safety
• Customer Service: Build rapport with customers, respond to questions effectively, and maintain a friendly, professional attitude
• Operational Oversight: Assist the Retail Manager in coordinating daily operations, including ordering and receiving products, completing paperwork, and planning work assignments
• Training & Development: Help the Retail Manager with interviews and train new associates, appraise performance, and provide feedback to improve skills
• Problem Solving: Address customer complaints, help resolve issues, and maintain a clean, organized store environment
• Compliance: Follow food safety regulations, sanitation procedures, and company policies. Must obtain and keep Serv Safe manager certification within 3 months of starting position.
• Product Management: Stock and display products according to merchandising standards

Required Skills & Qualifications:

Experience: Typically 2+ years of barista experience, with leadership or supervisory experience preferred

Technical Skills: Knowledge of specialty drinks, ingredients, and coffee equipment; ability to use computer systems for orders and reports

Soft Skills: Excellent communication and interpersonal skills, strong organizational abilities, patience, and the ability to work in a fast-paced environment

Physical Requirements: Ability to lift up to 50lbs, carry, push, pull, and stand for long periods; work in a busy, sometimes noisy environment

Requirements:

• High school diploma, GED or equivalent experience is preferred.
• Requires 3-5 years of relevant experience.
• Requires ServSafe Manager Certification within 6 months of hire.
• Requires the ability to operate kitchen equipment.
• Requires basic computer skills.
• Must be able to wear protective equipment/clothing required by the environment or government regulations such as gowns, gloves, goggles, rubber-soled closed-toe footwear, etc.
• Requires adherence to local health regulations and safety requirements to produce safe food for consumption.
• Requires the ability to climb ladders.
• Physical requirements to include: reaching, standing for long periods of time, squatting, bending, carrying and/or lifting supplies and equipment weighing 35 lbs. or more, up to 80% of the time.