Field Technology Support Engineer

Job Description

Job Descriptions:

\n

Employment Type: Full-time

\n

Position Summary

\n

The Field Technology Support Engineer provides on-site and remote technical support to ensure the stability, performance, and usability of end-user systems and local IT infrastructure across multiple locations. This role serves as the primary field-based IT contact, delivering hands-on support, managing incidents, and maintaining a high-quality end-user experience while collaborating with enterprise IT teams.

\n

\n

The ideal candidate is a self-motivated professional with strong technical expertise, excellent customer service skills, and the ability to work independently in field environments.

\n

Key Responsibilities

\n

End-User & Technical Support

\n

· Provide on-site and remote support for desktops, laptops, printers, mobile devices, and peripherals.

\n

· Diagnose and resolve hardware, software, and connectivity issues in Windows and macOS environments.

\n

· Deliver responsive, customer-focused support via ticketing systems, phone, and in-person interactions.

\n

Installation & Deployment

\n

· Install, configure, and deploy IT hardware, operating systems, and enterprise applications.

\n

· Perform system upgrades, PC refreshes, imaging, and user profile migrations.

\n

· Configure collaboration tools, VPN, email, and endpoint security solutions.

\n

Incident & Service Management

\n

· Manage incidents and service requests using enterprise ticketing systems.

\n

· Ensure timely resolution in accordance with established service level agreements (SLAs).

\n

· Document issues, resolutions, and updates accurately within tracking systems.

\n

Infrastructure & Network Support

\n

· Perform basic troubleshooting for LAN/Wi-Fi and TCP/IP connectivity issues.

\n

· Support local network infrastructure including cabling and switch ports.

\n

· Coordinate with centralized IT teams to resolve complex issues.

\n

Asset & Configuration Management

\n

· Maintain accurate inventory of IT assets and equipment.

\n

· Track device lifecycle and ensure compliance with standards.

\n

Preventive Maintenance & Continuous Improvement

\n

· Conduct routine health checks and proactive maintenance on endpoints.

\n

· Identify trends and recommend improvements to enhance reliability.

\n

User Training & Engagement

\n

· Provide guidance and training on IT tools and applications.

\n

· Partner with business users to improve technology adoption.

\n

Field Support & Travel

\n

· Travel regularly to office and regional locations.

\n

· Work in operational environments while adhering to safety standards.

\n

Required Qualifications

\n

Education & Experience

\n

· Bachelor’s degree in Computer Science, Information Systems, or related field preferred; equivalent experience considered.

\n

· Experience in field IT support or desktop support environment.

\n

Technical Skills

\n

· Proficiency with Windows 10/11 and Microsoft 365.

\n

· Knowledge of Active Directory, networking (TCP/IP, DNS, DHCP), and ticketing systems (Service Now).

\n

· Experience with imaging technologies and hardware troubleshooting (MDT/Intune).

\n

Core Competencies

\n

· Strong troubleshooting and analytical skills.

\n

· Excellent communication and customer service skills.

\n

· Ability to work independently and manage priorities.

\n

Working Conditions

\n

· Frequent travel, including overnight travel as needed.

\n

· Ability to lift and install IT equipment.

\n

· Work in office, field, and industrial environments.

\n

\n