Customer Service Rep

Job Description

Job Description

We are looking for a Customer Service Representative to support medical customer service operations in Ventura, California. This contract opportunity is ideal for someone who can manage customer inquiries, coordinate follow-up on new leads, and maintain accurate records in a fast-paced healthcare environment. The role requires strong communication skills, sound judgment when resolving issues, and a commitment to service quality and compliance. You will work closely with internal teams while building positive relationships with customers and contributing to departmental success.

Responsibilities:

• Manage incoming leads from partner departments, carry out timely follow-up, and present appropriate product or service options based on customer needs.

• Investigate customer concerns thoroughly, determine appropriate solutions, and communicate clear outcomes in a thorough manner.

• Maintain complete and accurate account documentation in designated systems while following corporate compliance and recordkeeping standards.

• Respond to community voicemail and inbound customer inquiries with urgency, professionalism, and attention to detail.

• Consistently meet or surpass established productivity and quality expectations in daily work.

• Collaborate with leadership and team members to support department objectives through task completion, training participation, and operational support.

• Build strong working relationships with customers and colleagues to encourage effective communication and dependable service.

• Stay current on departmental policies, procedures, and job-related knowledge required to perform responsibilities effectively.

• Follow workplace safety, cleanliness, and quality practices while remaining adaptable to changing scheduling or business demands.

• Perform additional assignments as requested by department management to support ongoing business nee

• 3+ years of experience in medical customer service, account support, or a related call center environment.
• Hands-on experience working with healthcare platforms such as Allscripts, Cerner, CRM tools, and EHR systems.
• Ability to handle inbound calls, customer follow-up, and issue resolution with professionalism and efficiency.
• Familiarity with authorizations, benefits, billing support, and other healthcare-related administrative functions.
• Strong computer skills with the ability to navigate multiple systems and update records accurately.
• Clear verbal and written communication skills with a strong focus on customer care.
• Ability to follow established policies, compliance expectations, and quality standards in a regulated environment.