Field Service Technician

Field Service TechnicianPMC Natchez - Natchez, MS 39120OverviewPosition Type Full Time Education Level High School Travel Percentage Road Warrior Category Installation - Maint - RepairDescriptionFuel Your Future. Fix What Matters. Work in the Field Where It Counts.At Puckett Machinery, we power Mississippi forward. As the exclusive Caterpillar® dealer serving central and southern Mississippi, we equip our customers with the tools and tech they need to build, move, and innovate. Now we're looking for a Field Service Technician to join our Flowood-based service team—and hit the road bringing top-tier service directly to the job site.This role is ideal for experienced diesel techs who want more autonomy, variety, and impact in their day-to-day work. You'll operate a fully equipped service truck, respond to customer calls, and perform diagnostics and repairs on some of the most advanced heavy equipment in the field.What You'll Do:Diagnose, repair, and maintain Caterpillar and allied diesel-powered heavy equipment at customer job sites—safely, efficiently, and with a strong customer-first mindset.Perform hands-on service work including disassembly, assembly, installation, and troubleshooting of hydraulic, powertrain, electrical (AC/DC), and diesel engine systems.Use industry-best tools and technical systems to test, measure, and adjust machine components.Determine reusability of parts based on OEM standards and coordinate part orders with your supervisor.Complete detailed service reports on all inspections and repairs using standard procedures—accurate, timely, and clear.Act as a technical ambassador: answer customer questions, provide insight on repairs, and represent Puckett with professionalism and expertise.Maintain all vehicle logs, DOT documentation, and comply with transportation and safety regulations.Keep your assigned service truck clean, well-maintained, and ready to roll.Scheduled on-call service.Stay up to date on tools, technologies, and industry best practices to deliver top-tier service every time.QualificationsWhat You Bring to the Role:High school diploma or GED required. Technical training or military mechanical experience preferred.3+ years of hands-on diesel technician experience, preferably with Caterpillar or competitive heavy equipment.2+ years of experience in a field service environment preferred.Strong working knowledge of diesel engines, hydraulic systems, and electrical diagnostics.Basic welding and cutting skills a plus.Ability to read technical schematics and perform accurate troubleshooting.Current Class D driver's license, DOT medical card, and clean MVR required.Familiarity with DOT regulations and ability to work in compliance with all safety and transport standards.Excellent customer service and communication skills.Comfortable working outdoors in varying conditions, often 8–12 hour shifts, with overtime and emergency calls as needed.Must possess and maintain a complete set of tools (both SAE and metric) required to perform repairs on heavy equipment.Why This Role & Why Puckett Machinery Company?This isn't just another job - it's a chance to take ownership of your work in a role where no two days are the same. As a Field Service Technician, you'll enjoy the freedom of working independently, traveling to job sites, and solving real-world equipment issues that keep industries moving. At Puckett Machinery, you'll be part of a respected, skilled team that values your expertise, supports your growth, and trusts you to make a difference—on the ground and in the field.What We Offer:Competitive hourly pay with regular overtime opportunitiesFlexible scheduling options, including a 4-day workweekComprehensive benefits package (medical, dental, vision, 401(k), PTO, and more)Fully equipped, company-provided service truckOngoing Caterpillar and in-house technical trainingCareer growth opportunities within a well-established companyIndependence in the field, backed by a strong support networkA culture built on safety, respect, and customer service excellenceJoin a Team That Builds Mississippi—One Machine at a Time.At Puckett Machinery, you're not just turning wrenches. You're solving problems, building relationships, and helping industries thrive. If you're ready to grow your career in a fast-paced, high-impact role— this is your next move.