Client Services Representative

Client Experience Specialist

Provides excellent and expeditious client experience; greets clients, responds to questions; processes incoming and outgoing patients, and handles payments. Answers phone calls, which may involve answering questions, screening for service needs, and scheduling appointments. Handles incoming and outgoing mail and e-mail. Monitors client waiting area to ensure cleanliness. Documents and maintains client information, service data and other pertinent information within practice management software. Escalates complex matters to senior staff. Minimum of 1 year related experience required.

Why You'll Love It Here

• Well-Rounded Medicine: Wellness, diagnostics, surgery, and laser therapy
• Modern Equipment: Digital full body & dental radiographs, in-house diagnostics
• Supportive Team: Collaborative, family-like culture that values growth
• Positive Environment: Team building and open communication
• Make an Impact: Build relationships with clients and truly make a difference

What We're Looking For

• 1+ years of customer service, plus veterinary experience
• Strong professional skills and attention to detail
• Ability to stay calm and efficient in a fast-paced environment
• Positive, team-oriented mindset
• Passion for patient care and continued growth

Schedule

• Part-time
• Monday-Friday: 6:45am7pm
• Rotating Saturdays: 7:30am2pm

What We Offer

• Pay Range : $15$17/hour, based on experience
• Full Time benefits eligibility:
• Health, dental, and vision insurance
• Free mental health benefit options
• 401(k) with company match
• Competitive PTO plan + paid holiday
• Employee pet discount

If you're looking for a team where you can be supported, grow your skills, and enjoy coming to work each day we'd love to connect.

Nashville Veterinary Specialists + Animal Emergency