District Operations Specialist

Job Description

Job Description

Insurance Operations | Communication | Staff Onboarding Training | AI-Enabled Execution

Own it. Improve it. Teach it. Communicate it. Make sure it gets done

Compensation Schedule

Base Salary Performance Bonus Retirement

$55,000 Up to $7,500 annually 401(k)

Full-time | Monday-Friday | Primarily in-office with local agency visits as needed

The Opportunity

The Farmers Insurance TexHQ District Office is hiring a highly organized, dependable, technology-minded District Operations Specialist to become a central part of our team. This role is the hub of communication and execution across our District Office, Agency Owners and agency team members.

This is not a traditional administrative position. We are looking for someone who takes ownership, solves problems, communicates exceptionally well, learns quickly and can independently keep multiple priorities moving at the same time.

If you are the person others rely on because you keep things organized, figure things out, and get things done, this could be the right opportunity for you.

A strong fit may currently be an insurance office manager, senior CSR, operations coordinator, executive assistant, training coordinator or business operations specialist who is ready for greater ownership and growth.

Responsibilities

What You'll Own

District Operations Execution

• Help manage the day-to-day operating rhythm of the TexHQ District Office.

• Coordinate projects, deadlines, meetings, training activities, and follow-up items.

• Maintain visibility around important District KPIs, activities, and commitments.

• Track action items and follow thru with appropriate team members to keep priorities moving

• Identify operational problems, organize the facts, and recommend practical next steps.

• Improve processes, systems, templates, and workflows so the team can operate efficiently.

• Create structure and organization in a fast-moving environment.

Communication Coordination

• Serve as a key communication link between the District Office, Agency Owners, and agency staff.

• Prepare and coordinate professional emails, announcements, newsletters, meeting information, and training communications.

• Organize information so the right people receive the right message at the right time.

• Maintain calendars, schedules, communication timelines, and recurring District activities.

• Follow up on requests and commitments so communication leads to action.

• Help ensure District communications are accurate, consistent, professional, and timely.

Agency Staff Onboarding Training

• Manage and coordinate onboarding for new agency staff from start to finish.

• Help new team members learn Farmers systems, technology, tools, products, and operational processes.

• Deliver and coordinate virtual and in-person training when appropriate.

• Organize training calendars, materials, checklists, and learning resources.

• Track onboarding progress and training completion, and communicate status to Agency

Owners and District leadership.

• Identify where additional training resources are needed and help build repeatable solutions.

• Support the goal of new agency staff becoming confident with core Farmers systems and contributing within their first 30 days.

AI, Technology Process Improvement

• Actively use AI tools to improve productivity, communication, training materials, research, documentation and workflow.

• Learn new software, systems, and technology quickly and help put them to practical use.

• Use Microsoft Office and collaboration platforms confidently.

• Look for repetitive or inefficient work that can be simplified, standardized or automated.

• Help build practical templates, resources, and processes that make TexHQ more efficient.

You do not need to be an AI expert on day one. You do need to be curious, willing to learn, and comfortable using new tools to find a better way to get the work done.

Who We're Looking For

The right candidate can be trusted with important responsibilities without needing to be micromanaged. You are likely to thrive here if you are:

• Exceptionally organized and able to manage multiple priorities without losing the details.

• Dependable and consistent - if you say it will be done, people can count on it.

• A self-starter who works well independently while still being a strong team player.

• An excellent written and verbal communicator.

• A natural problem solver who looks for practical solutions before escalating an issue.

• Strong at follow-through, prioritization, and time management.

• Technology-minded and willing to actively use AI.

• Highly coachable, receptive to feedback, and motivated to keep improving.

• Professional and comfortable working with leadership, Agency Owners, and employees.

• Someone who takes pride in getting details right and does not wait to be told every next step.

The mindset we value: “What needs to happen next?” - then help make it happen.

Requirements

Required at Time of Hire - General Lines Property and Casualty Texas Insurance License

Required Within 30 Days of Hire - Texas General Lines Life, Accident, Health HMO License.

Experience We Value

• Insurance agency operations or insurance customer service.

• Farmers Insurance systems or agency experience.

• Business operations, project coordination, executive support or internal communications.

• Employee onboarding, training coordination, learning development or process improvement.

• Financial services or other highly regulated, detail-oriented environments.

Previous Farmers and insurance experience is valuable, but the right person matters more than the perfect resume. If you are organized, dependable, curious, coachable, and ready for more responsibility, we want to hear from you.

What Success Looks Like

• Important commitments and action items do not fall through the cracks.

• District leadership has clear visibility into priorities, progress, and items needing attention.

• Agency Owners receive clear, timely, professional communication.

• New agency staff experience an organized onboarding and training process.

• Training resources, calendars and communications are easy to find and consistently maintained.

• Projects move forward without constant supervision.

• Processes become simpler, more repeatable, and more efficient over time.

• AI and technology are used in practical ways to improve productivity.

• When a problem appears, you help organize the issue and move the team toward a solution.

Why This Role Is Different

This position is designed for someone who wants more than a task list. As TexHQ continues to grow, the District Operations Specialist will have opportunities to take on increased responsibility in operations, technology, communication, training systems, and organizational execution. We want to hire someone who can grow with the organization and become increasingly valuable to the team.

Work Schedule Environment

• Monday: 8:00 a.m. - 5:30 p.m.

• Tuesday-Friday: 8:30 a.m. - 5:30 p.m.

• Primarily in-office, with local visits to Farmers agency offices as needed.

• Regular work by computer, phone, video meeting, and in-person communication.

Ready to Own It?

If you are looking for a role where organization, initiative, communication, technology, and follow-through truly matter, we would like to meet you.

Apply with your resume and be prepared to share examples of how you have independently organized complex work, solved a problem, improved a process, or used technology to make a team more effective.

Equal Opportunity Statement

Farmers Insurance and its affiliated agencies are equal opportunity employers. Employment decisions are based on qualifications, merit, and business needs without regard to protected characteristics under applicable laws .

Benefits
Paid Time Off (PTO)###Hands on Training###Mon-Fri Schedule###Retirement Plan###Career Growth Opportunities###