Facilities Associate

Facilities Associate

To assist the Head of Facilities in overseeing the day-to-day operations of the BBC Studios LA office, including coordination of Office Services functions such as Reception, Mailroom, and workplace operations. The role also ensures a high level of operational reporting, analytics, and service delivery to maintain an efficient and exceptional work environment. Job Impact Prioritize consistency, cleanliness, and responsiveness across all workplace services. Provide an exceptional workplace experience for staff. Act as an effective communicator with an understanding of office operations and staff needs. Create and maintain efficient systems, ensuring documentation and processes are organized and scalable. Ensure consistent delivery of office services across reception, mailroom, and shared environments.

Key Responsibilities & Accountabilities:

• Leadership & Operations: Act as primary point of contact for Office Services functions, including Reception and Mailroom. Support and oversee daily office operations across all service areas. Provide backup support for the Head of Facilities. Create and maintain SOPs and operational standards. Organize and prepare complex documents into clear and concise briefings. Set up and break down catering for meetings and events. Coordinate with vendors (cleaning, pantry, building management) to resolve service issues. Escalate facilities and workplace issues to the Head of Facilities as needed.
• Mail Room Responsibilities: Manage incoming and outgoing mail and package distribution. Maintain mailroom cleanliness, organization, and supply levels. Post and maintain team and office signage. Maintain print hub cleanliness, functionality, and supply levels. Manage all office supplies across departments.
• Office Services Responsibilities: Maintain kitchen cleanliness, stocking, and supply levels. Wash and maintain catering dishes and equipment. Set and monitor dishwasher timers as needed. Conduct conference room checks throughout the day. Perform end-of-day conference room resets. Perform afternoon desk cleaning across the office.
• Reception Responsibilities: Manage visitor experience using Zoom Visitor Management. Maintain cleanliness across reception, and lounge spaces. Perform start-of-day conference room and supply station checks Book office tours for first-time visitors and new joiners with Office or Facilities leadership. Manage access badge activation, and deactivation with building management. Redirect incoming phone calls appropriately.

Knowledge, Skills. Training, & Experience:

• Professional Experience: 3+ years of experience in office services management, including reception, mailroom, workplace operations, or event/catering coordination.
• Knowledge and Skills: Excellent organizational, planning, and time management skills. Ability to manage multiple and competing priorities calmly and effectively. Strong technical proficiency in office tools (Outlook, Excel, Zoom Workplace, Teams). High attention to detail with experience handling sensitive and confidential information.
• Behaviors: Avid consumer of content and passion for the BBC! Strong interpersonal skills with the ability to communicate effectively at all levels. Significant tact and integrity, to manage the sensitive nature of information that the role will involve. Emotional intelligence: ability to develop strong working relationships with stakeholders at all levels of the organization and externally. Proactive; anticipates the business needs and takes initiative to think about issues before they arise. Thrives in a fast paced, constantly changing environment. Adaptable and resourceful.

Benefits and Perks:

• 100% Employer-Paid Medical and Dental Insurance (PPO plans)
• Generous Paid Time Off
• Flexible, Hybrid Working Arrangements
• Strong commitment to work/life balance
• Free Retirement Consulting for all employees
• Pet Insurance
• Commuter Benefits
• Gym Reimbursement

Compensation: The anticipated annual base salary for this position is $60,000. The actual base salary offered depends on the qualifications of the individual applicant for the position, years of relevant experience, specific and unique skills, level of education attained, certifications or other professional licenses held, and geographic location of the position.