Unit Secretary Med-Surg

Unit Secretary

Location: Boone North Carolina Inpatient Setting Full-Time Non-Exempt

Why Youll Love Working Here

As a Unit Secretary at UNC Health Appalachian youll play an essential role in supporting patient care by serving as the communication and administrative hub for the department. Through exceptional customer service accurate documentation and effective coordination youll help ensure smooth daily operations while supporting patients families providers and clinical staff.

This position is ideal for a detail-oriented professional who thrives in a fast-paced healthcare environment and enjoys balancing administrative responsibilities with meaningful interactions that contribute to outstanding patient experiences.

Located in the heart of the Blue Ridge Mountains Boone North Carolina offers exceptional outdoor recreation vibrant community living and outstanding quality of life.

• Compensation: Starting at $18.05/Hour based on experiance education and equity within the department.

• Schedule: Shifts Vary

• Applicable Benefits: Comprehensive medical dental and vision coverage; retirement plan with employer match; paid time off; tuition reimbursement; wellness incentives; employee discounts; and additional employee support programs.

• Benefits Eligibility: Applicable benefits begin the first of the month following 60 days of employment from new hire orientation.

• Status: Non-Exempt

Why Youll Love Working Here

As a Unit Secretary youll help coordinate communication scheduling and documentation that keeps the department functioning efficiently. Youll work alongside nurses physicians leadership and support staff to create a positive experience for patients and visitors while supporting quality safety and service excellence.

What Youll Do as a Unit Secretary

Administrative & Clerical Support

• Perform clerical duties associated with departmental operations.

• Process and maintain documentation including patient charts according to UNC Health Appalachian and departmental policies.

• Record messages manage schedules take notes and meeting minutes and assist with room scheduling and event planning as requested.

• Maintain organized records and documentation to support efficient operations.

Communication & Customer Service

• Answer telephones call lights and incoming communications promptly and professionally.

• Receive and direct incoming calls to appropriate personnel.

• Greet visitors patients and families in a courteous and professional manner.

• Serve as a communication resource for patients families providers leadership and team members.

• Provide exceptional customer service consistent with UNC Health Appalachians Mission Vision and Values.

Team Collaboration & Operational Support

• Support daily department operations through effective organization and communication.

• Assist coworkers patients families and visitors whenever appropriate within role responsibilities.

• Respond quickly and accurately during emergency situations in the work environment.

• Promote a positive and healthy work environment through professionalism and teamwork.

Professional Practice & Service Excellence

• Demonstrate compassion respect and professionalism in all interactions.

• Maintain patient confidentiality and privacy standards.

• Contribute to top-decile outcomes in patient experience quality and patient safety.

• Support UNC Health Appalachians Mission Vision and Values through accountability efficiency and excellent communication.

What Were Looking For

Qualifications/Licenses

Education

• High School Diploma or GED required.

• Advanced coursework in business office administration or medical terminology preferred.

Experience

• One (1) year of prior experience in a medical or office setting preferred.

Required Licensure & Certifications

• Basic Life Support (BLS) certification through the American Heart Association required at the time of hire.

Knowledge Skills & Abilities

• Ability to communicate courteously and effectively with patients families physicians staff and the public.

• Strong customer service and interpersonal communication skills.

• Proficiency in typing word processing data entry and computer applications.

• Basic mathematical and clerical skills.

• Excellent written and verbal communication abilities.

• Strong organizational skills and attention to detail.

• Ability to coordinate multiple tasks and priorities effectively.

• Professional personable and team-oriented approach.

Physical & Work Environment

Physical Demands

• Manual dexterity and mobility required for office and administrative functions.

• Prolonged sitting with intermittent standing and walking.

• Frequent bending squatting twisting and turning.

• Near visual acuity required for computer work documentation and record review.

Working Conditions

• Regular exposure to bloodborne pathogens and healthcare environments.

• Frequent exposure to electrical and mechanical equipment chemicals specimens and environmental hazards.

• May be required to work irregular hours including days evenings nights weekends holidays and emergency situations.

• Continuous sitting or standing for extended periods.

• Frequent reading speaking writing and computer work throughout the shift.

• Occasional lifting carrying pushing and pulling of items under 30 pounds.

• Frequent repetitive hand finger and wrist movements requiring moderate dexterity.

What Sets Us Apart

• Career Growth: Access tuition reimbursement continuing education opportunities and career advancement pathways throughout UNC Health Appalachian.

• Impactful Work: Support frontline patient care teams by ensuring efficient communication organization and coordination throughout the department.

• Community & Lifestyle: Enjoy the beauty of Boone North Carolina with year-round access to hiking skiing fishing local arts dining and outdoor recreation.

• Top-Tier Community: Boone is home to Appalachian State University and is consistently recognized as one of North Carolinas most desirable mountain communities.

• Meaningful Benefits: Take advantage of comprehensive healthcare coverage retirement savings with employer match wellness resources employee discounts and educational assistance.

• Inclusive Culture: Join a collaborative healthcare team committed to professionalism diversity service excellence and respect for every team member.

Ready to Make a Difference Behind the Scenes of Exceptional Patient Care

Apply today to join UNC Health Appalachian as a Unit Secretary and help support the teams that provide outstanding care throughout the High Country.

About UNC Health Appalachian

Its official. UNC Health Appalachian earned an A Leapfrog Patient Safety Grade . UNC Health Appalachian the leader for healthcare in the High Country comprises three hospitals 13 medical practices the Seby B. Jones Regional Cancer Center The Rehabilitation Center and Appalachian Regional Healthcare Foundation.

UNC Health Appalachian remains committed to promoting health in the High Country enhancing quality of life and simply making life better.

About UNC Health

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system comprised of 14 hospitals 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine.

It exists to improve the health and well-being of North Carolinians and others we serve while furthering the teaching mission of the University of North Carolina School of Medicine. Over the past three years UNC Health has provided more than $400 million in uncompensated and charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognitions for quality care patient safety and the overall patient experience.

For more information visit .

Equal Opportunity Employer

UNC Health Appalachian embraces diversity and does not discriminate on the basis of race color religion sex sexual orientation gender identity national origin age disability or any other protected status.

We value a workforce that reflects a variety of backgrounds and perspectives as it enhances our ability to provide outstanding care. We welcome and encourage applications from candidates of all backgrounds and experiences.

UNC Health Appalachian is committed to providing a fair and inclusive hiring process and a workplace where all team members feel respected and empowered. If you require accommodations during the application process please contact us.

Employment is contingent upon successful completion of a background check and drug screening.

For accommodations or additional information contact

Required Experience:

Junior IC