Claims and Customer Service Administrator

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Are you looking for a "meat and potatoes" career with flex time? Well look no further. We are looking for a Claims and Customer Service Administrator to assist our Operations Director in managing the quality of services post move. This is a part-time position that can become full time during peak season... April - August.

Our moving teams work hard for our customers and accidents can happenas a result of lifting heavy and bulky items. Therefore, we need a team leader to take action in re-educating teams on proper lifting techniques and policies. Someone who can also help safeguard the company against false accusations or attempts at fraudulent claims through bogus chargebacks.

In this position, you will also work closely with the HR and Dispatch teams to uphold quality service standards. Responding to all post-move customer concerns regarding damages or time on jobs quickly and respectfully. In addition, responding to and prepare chargeback case documents or other legal responses.

As a company built on its reputation of honesty, reliability and good service, we want to ensure that even on these rare occasions where customer service expectations or services provided fall short of customer excellence that our customers are satisfied with our claims process. Furthermore, we are looking for a great communicator (through email and by phone), a professional in resolving customer conflict, an administrator well versed in legal business matters, an educator who can recognize an opportunity to retrain or suggest corrective action.

Responsibilities:

• Take in damage reports, complaints and prepare claim files (including chargeback files), data entry, investigate claims, maintain and update claim filings and report to office manager.
• Obtain necessary and proper documentation, photo's from the customer, reach out to all parties (customer, movers, carrier etc) involved to obtain statements on the incident or concern at hand.
• Collaborate with upper management on a solution and prepare a claim determination.
• Communicate with the customer to mediate situations based on case details and owner planned resolution.
• Guards against fraudulent claims based on critical issues identified, material evidence and accurate conclusions drawn. Including chargeback cases
• Prepares accurate, thorough and concise reports regarding each claim case, status, and steps taken to obtain resolution. Including chargeback cases.
• Prepare final determination letters and other professional legal documents
• Update the claim's logs for case management and tracking purposes.
• Responsible for all online reputation management.
• Identify corrective action and retraining opportunities for moving staff. Prepare reporting logs as a result

Qualifications:

• Must be a good negotiator and a good listener
• Must have excellent professional letter writing skills
• A minimum of three years of experience in insurance, legal, financial processing or related industry.
• Strongly encouraging legal professionals to apply
• Excellent organizational, planning and prioritization skills.
• Must have excellent customer service skills through email and phone communication.
• Bachelor's degree in any related field (Business, Admin, legal, English etc) preferred, but not required.
• Microsoft Excel Proficient

Work Remotely

• No

This Job Is Ideal for Someone Who Is:

• Detail-oriented -- would rather focus on the details of work than the bigger picture
• Achievement-oriented -- enjoys taking on challenges, even if they might fail
• Autonomous/Independent -- enjoys working with little direction
• People-oriented -- enjoys interacting with people and working on group projects
• Dependable -- more reliable than spontaneous

Job Type: Full-time

Pay: $25.00 - $27.00 per hour

Expected hours: 20 - 30 per week

Benefits:

• Paid time off

Schedule:

• 8 hour shift
• Day shift

Work setting:

• In-person
• Office

Education:

• Bachelor's (Required)

Shift availability:

• Day Shift (Required)

Work Location: In person