Telephone Operator

Telephone Operator

The Iowa City Veterans Affairs Health Care System (ICVAHCS) consists of a comprehensive Tertiary Care Level I VA Health Care System; eleven VA Clinics and two Homeless Veterans Outreach Centers and has an affiliate agreement with the top ranked University of Iowa Carver College of Medicine. ICVAHCS is home to the Center for Access & Delivery Research and Evaluation (CADRE), one of the largest research departments in the VA. CADRE is an energetic and upbeat organization with 18 core investigators, 29 affiliate or associate investigators, 3 Career Development Awardees, 5 VA Quality Scholars, over 50 research personnel, and over 40 funded projects.

Major duties include but are not limited to:

• Receive and place local, long distance, FTS, and international calls.
• Operate Paging Systems to contact medical and administrative personnel.
• Interview incoming calls to determine proper routing.
• Handle a variety of difficult calls, requiring personal involvement.
• Maintain a log of all commercial long-distance and collect calls charged to the Medical Center.
• Monitor several emergency alarms: fire, pharmacy, boiler plant, Intensive Care Unit, humidistat, phone system, and elevators.
• Converse with callers, directing them to appropriate department, and visitors, to the appropriate location/service.
• Sort incoming mail on weekends and holidays for distribution to patients.
• Handle information requests of visitors and patients at the reception area.
• Performs other duties as assigned.

Work Schedule: Friday - Monday, 12:00pm - 12:00am or 4:00pm - 12:00am

This is not a virtual position.

Position Description/PD#: Telephone Operator/ PD636I-50170A

Relocation/Recruitment Incentives: Not authorized

Critical Skills Incentive (CSI): Not approved

Permanent Change of Station (PCS): Not authorized

The VA Midwest Health Care Network advocates for a Whole Health System of care in each of the Medical Centers. This is an approach to healthcare that empowers and equips people to take charge of their health and well-being and live their lives to the fullest. As an employee operating in a Whole Health System of care, you will operate in a model with three core elements, seeking to create a personalized health plan for each Veteran. This is done in the context of healing relationships and healing environments and a connection back to the Veteran's community. This aligns with the Veterans Health Administration (VHA) Mission Statement to Honor America's Veterans by providing exceptional health care that improves their health and well-being.