Application Support Analyst

NAVA Software solutions is looking for an Application Support Analyst Details: Application Support Analyst Duration: Full time / Direct Hire Location: Greensboro NC - Onsite - Hybrid We are looking for an Application Support Analyst to join our Information Systems team. The Application Support Analyst will serve as a front-line technical support taking calls, walk-ins, and trouble tickets to the department. This person will support and maintain user account information, understanding and administration of applications relating to the O365 suite, and responsible for handling computer/tablet inventory and hardware deployments/updates. Qualifications Associates degree or better preferred within the computer science, information systems or related field. In lieu of a degree, a combination of relevant experience and education will be considered. Minimum of 2 years related experience within the field A+ or other CompTIA Certifications preferred but not required SharePoint, Power Automate, and Salesforce experience preferred IBM iSeries, Innovative Computing software background helpful but not required Strong working knowledge of desktop software (Office365 application Suite- Outlook, Excel, Word, SharePoint, Power Automate, Teams, etc.) and operating systems (Windows 10) Strong attention to detail. Ability to pass pre-employment drug test. Excellent work history with proven track record. Professional, clean, neat appearance. No conviction of felonies, serious crimes or have charges pending. However, a conviction is not an automatic disqualification of employment. Travel as needed. Ability to communicate clearly and effectively. Excellent oral, written, and listening skills. Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume. Ability to apply concepts of basic algebra and geometry. Ability to plan and organize workload; attention to detail. Ability to secure information from staff personnel and vendors. Ability to integrate and analyze data. Ability and flexibility to handle pressure and work with interruptions. Ability to work flexible hours as needed. Ability to work independently, initiative. Ability to maintain a high level of confidentiality. Ability to interact, in a professional manner, with employees, vendors, and customers. Willingness to learn and accept responsibility. Ability to handle multiple priorities. Responsibilities Responsible for receiving initial support inquiries. Provide first-line support for all computer system users. Answer user inquiries in person, via telephone, and through the ticketing system concerning systems operation and application support. Analyzing/troubleshooting reported problems with system hardware, software, and operator problems. Recommend or perform remedial actions to correct problems based on knowledge of system/application operation. Assign higher-level trouble tickets as needed to their respective specialist within the IT department. Provide and administer all authorized requests for new user access to systems. Maintain/update all user profiles on the network, including, but not limited to IBM iSeries, LAN/WAN/VPN access, Mitel VOIP, and Office365 applications. Assist in configuration, analysis, and development within SharePoint, Power Automate, and related business development applications Track all requests and monitor follow-ups utilizing support software. Follow up with training as required. Initial setup and deployment of new hardware. Maintain inventory database monitoring age of end-user hardware and replacement schedule. Assists in the orientation of new users to existing hardware and software systems applicable to their job function. Assist with the installation and upgrade of PCs and related equipment. Assist with maintenance and updates to the IT Department Operations Manual. Refer major hardware or software problems to the Director of Information Technology for additional direction. Read technical documentation to learn correct settings for equipment. Attend technical conferences, seminars, and webinars to keep abreast of new software, hardware, and application product developments. Nava Software Solutions