Field Service Representative III (or Lead), Sioux Falls, SD

Thank you for your interest in joining Solventum. Solventum is a new healthcare company with a long legacy of solving big challenges that improve lives and help healthcare professionals perform at their best. At Solventum, people are at the heart of every innovation we pursue. Guided by empathy, insight, and clinical intelligence, we collaborate with the best minds in healthcare to address our customers’ toughest challenges. While we continue updating the Solventum Careers Page and applicant materials, some documents may still reflect legacy branding. Please note that all listed roles are Solventum positions, and our Privacy Policy: applies to any personal information you submit. As it was with 3M, at Solventum all qualified applicants will receive consideration for employment without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.Job Description:Field Service Representative III (or Lead), Sioux Falls, SD3M Health Care is now SolventumAt Solventum, we enable better, smarter, safer healthcare to improve lives. As a new company with a long legacy of creating breakthrough solutions for our customers’ toughest challenges, we pioneer game-changing innovations at the intersection of health, material and data science that change patients' lives for the better while enabling healthcare professionals to perform at their best. Because people, and their wellbeing, are at the heart of every scientific advancement we pursue.We partner closely with the brightest minds in healthcare to ensure that every solution we create melds the latest technology with compassion and empathy. Because at Solventum, we never stop solving for you.As a Field Service Representative III (or Lead, based on location), you will have the opportunity to tap into your curiosity and collaborate with some of the most innovative and diverse people around the world. Here, you will make an impact by:Serves as the service center designee, in the absence of service center management to assume responsibilities of the person in charge of the location.Oversight of local business operations to include metrics and required use of outside labor. This will also include daily disposition of work to other team members.Provides support and training to other service center employees regarding appropriate execution of operational protocols and processes.Supports customers to include patients and hospital staff on a regular basis providing superior customer service with customer centric solutions; Executes customer training on products and processes as appropriate.Organizes, allocates and executes work tasks to effectively and efficiently meet customer expected timeframes for service.Ensures timely and accurate order management execution of the center using company issued computers and electronic equipment for accurate documentation and record keeping.Obtains and evaluates all information regarding service and product inquiries and provides prompt responses & appropriate follow up. Seeks out customer needs and feedback; responding and/or escalating to management as appropriate.Safely operates a company vehicle to support the equipment delivery, retrieval and onsite customer service requirements of the position (30-75%)Prepares best-in-class medical device equipment (cleaning, disinfecting, quality validation and routine maintenance), disposables, and documentation processing for delivery.Performs and coordinates inventory control on assets, parts, disposables, and supplies. Contacts customers regarding coordination of delivery and retrieval return of productsAccurately prepare, Pick, Pack, Ship and Receive inbound and outbound shipments using 3rd party partners; Loading and unloading medical equipment from company vehicles.Leads and ensures compliance with all work and safety instructions and conforms to Company and Departmental policies and procedures and regulatory requirements. Ensures and maintains a clean, orderly and safe working environment.To service all assigned systems, hardware and/or software with only moderate supervision. Must effectively communicate with customers, sales, dispatch, management and peers. Support customer needs both specific to and beyond the specific system serviced.Company VehicleThis position requires driving a company vehicle, which will require pre-employment and ongoing review of motor vehicle history for candidates who are offered and hired for this position.Your Skills and ExpertiseTo set you up for success in this role from day one, Solventum requires (at a minimum) the following qualifications:High School Diploma/GED or higherMinimum of 5 years of experience in a customer-facing or service-related fieldCurrent, valid Driver’s LicenseAdditional qualifications that could help you succeed even further in this role include:Experience in medical device handling, maintenance, or field service operationsStrong organizational and problem-solving skills with the ability to manage multiple prioritiesExperience in inventory management, logistics, or order processingAbility to train and mentor team members on operational proceduresStrong communication skills with customers, internal teams, and leadershipAdditional RequirementsIn this role, you may be required to enter healthcare or other third-party facilities. These facilities may require certain licenses, vaccinations, or other credentials. All information will be handled in accordance with applicable laws and Solventum policies.Work location: Onsite – Sioux Falls, SDTravel: May include up to 30–75%Relocation Assistance: May be authorizedMust be legally authorized to work in country of employment without sponsorship for employment visa status (e.g., H1B status).Supporting Your Well-beingSolventum offers many programs to help you live your best life—both physically and financially. To ensure competitive pay and benefits, Solventum regularly benchmarks with comparable organizations.Applicable to US Applicants Only:The expected compensation range for this position is $50,240 - $69,080, which includes base pay plus variable incentive pay, if eligible. This range represents a good faith estimate for this position. The specific compensation offered to a candidate may vary based on factors including, but not limited to, the candidate’s relevant knowledge, training, skills, work location, and/or experience. In addition, this position may be eligible for a range of benefits (e.g., Medical, Dental & Vision, Health Savings Accounts, Health Care & Dependent Care Flexible Spending Accounts, Disability Benefits, Life Insurance, Voluntary Benefits, Paid Absences and Retirement Benefits, etc.). Additional information is available at: of this position include that corporate policies, procedures and security standards are complied with while performing assigned duties.Solventum is committed to maintaining the highest standards of integrity and professionalism in our recruitment process. Applicants must remain alert to fraudulent job postings and recruitment schemes that falsely claim to represent Solventum and seek to exploit job seekers.Please note that all email communications from Solventum regarding job opportunities with the company will be from an email with a domain of @solventum.com. Be wary of unsolicited emails or messages regarding Solventum job opportunities from emails with other email domains.Solventum is an equal opportunity employer. Solventum will not discriminate against any applicant for employment on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.Please note: your application may not be considered if you do not provide your education and work history, either by: 1) uploading a resume, or 2) entering the information into the application fields directly.Solventum Global Terms of Use and Privacy StatementCarefully read these Terms of Use before using this website. Your access to and use of this website and application for a job at Solventum are conditioned on your acceptance and compliance with these terms.Please access the linked document by clicking here. Before submitting your application you will be asked to confirm your agreement with theterms. #J-18808-Ljbffr