Field Service Technician

Field Service Technician

Location: Ormond Beach, FL
Travel: Up to 75% domestic and international
Training: On-the-job training provided

Position Overview

We are seeking a Field Service Technician to perform preventive maintenance, troubleshooting, repair, and service of controlled-environment equipment and laboratory facilities. Equipment may include biological safety cabinets, laminar airflow workbenches, isolators, cleanrooms, mobile laboratories, and modular laboratory systems.

This is a customer-facing field position supporting healthcare, pharmaceutical, research, and laboratory environments. The ideal candidate is mechanically inclined, safety-conscious, professional, and comfortable working independently while traveling extensively.

Responsibilities

• Perform preventive maintenance, inspections, troubleshooting, and repairs on equipment and facilities.
• Diagnose mechanical, electrical, HVAC, plumbing, airflow, and control-system issues.
• Perform minor repairs and coordinate complex repairs with engineering, vendors, or licensed specialists.
• Respond to customer service requests and recommend corrective actions.
• Conduct equipment testing and communicate service findings and recommendations to customers.
• Complete service reports, certification documentation, and expense reports.
• Use service software, remote support tools, and Microsoft Office.
• Train customers on equipment operation, maintenance, and compliance requirements.
• Maintain service parts and supplies and assist with shipping and logistics.
• Travel extensively, including occasional international assignments and overnight stays.
• Follow applicable safety and industry standards, including compounding cleanroom regulations and safety standards.

Qualifications & Requirements

• High school diploma, GED, or vocational training.
• Valid driver's license and ability to travel up to 75%, including internationally.
• Mechanical aptitude and working knowledge of electrical, HVAC, and plumbing systems.
• Strong troubleshooting, analytical, and problem-solving skills.
• Professional communication skills

EQUAL OPPORTUNITY EMPLOYER: Surge is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, national origin, veteran status, genetic information, or any other status protected by law. Surge is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities.