Office Assistant/Receptionist - Houghton, MI

Optical Center Support

Provide support to the Optical center team. Greet patients as they enter the center, answer the telephone, book appointments, manage patient files, and support all other aspects that do not influence a patient's vision.

Taking Care of our Teams who Take Care of our Patients

• Competitive Wages
• 401K with Match
• Vacation Pay/Personal Day
• Volunteer Time Off
• Sick Pay for Hourly Teammates
• Health & Wellbeing Benefits
• Voluntary/Cafeteria Offerings
• Employee Assistance Program
• On the Job Training & Certification
• Teammate Recognition Program

Duties and Responsibilities

Customer Service

Greet patients and customers

Answer the telephone in a professional manner

Book appointments accurately

Other duties as assigned

Operational Standards

Confirm appointments

Process transactions in the optical billing and point of sale systems

Process medical billing information

Organize and file patient and customer records

Minimum Knowledge, Experience & Skills Requirements

High School Diploma or equivalent

Previous experience in an office is preferred

Basic computer skills

Able to handle multiple customer interactions/phone calls at a time

Excellent organizational skills

Able to work cross-functionally with excellent attention to detail and follow through

Solid interpersonal relationship skills

Essential Functions & Work Requirements:

Ability to effectively communicate at all levels within the organization through written and two-way verbal communication

Able to read and write at a high school graduate level

Able to sit or stand for extended periods of time

Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)

Ability to lift 10 to 20 pounds

Ability to see (Near, Distance, Color, and Depth Perception)

Manual and finger dexterity, as well as hand/arm steadiness

Ability to grip and hold items

Good eye and hand coordination

Able to operate a cash register, various optical equipment and tools

Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines

Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.