Customer Service Representative

Job Description

Job Description

Benefits:

• Bonus based on performance
• Company parties
• Competitive salary
• Opportunity for advancement
• Training & development

Customer Service Representative
Boston, MA | Full-Time | In-Person

Some jobs feel the same every day. This isn't one of them. If you enjoy talking to people, solving problems on the spot, and want a role where your communication skills actually matter, this is worth a look.

Aurelius Consulting Group is a customer acquisition and consulting company that partners with nationally recognized brands to run face-to-face customer engagement campaigns across the Boston area. The focus is simple: create good customer experiences that help clients grow, one conversation at a time.

The Role
As a Customer Service Representative, you'll be the first point of contact between client brands and their customers, working at promotional events and retail locations across Boston. You'll answer questions, clearly explain products and services, and help customers with sign-ups, applications, or purchases as needed. No two days look the same, which makes this a good fit for anyone who prefers variety over routine.

What You'll Be Doing

• Representing client brands at promotional events and customer engagement campaigns
• Speaking with customers face-to-face and building genuine rapport
• Understanding customer needs and recommending the right product or service
• Sharing accurate information about current campaigns and promotions
• Helping customers through registrations, applications, or purchases
• Delivering a strong customer experience from first conversation to completion
• Working with team leaders to hit individual and team goals
• Taking part in ongoing product knowledge and development sessions

What We're Looking For
No previous experience is required — full training is provided. We're looking for people who are:

• Friendly, confident, and approachable
• Strong communicators who genuinely enjoy working with people
• Positive, self-motivated, and open to learning
• Comfortable in a team-based environment
• Reliable, professional, and focused on results

What You Can Expect

• Full product and sales training from experienced mentors
• A supportive, collaborative team environment
• Fast-paced days with regular customer interaction
• Ongoing coaching and development
• Clear progression opportunities based on performance
• Practical experience in customer service, sales, and communication

Earnings
Average weekly earnings of $735+, made up of base pay, uncapped commissions, and performance-based bonuses.

Apply Today
If your communication skills and work ethic are ready to make an impact, we'd love to hear from you. Applications are reviewed directly by Aurelius Consulting Group, and shortlisted candidates are typically contacted within 1–3 business days.