Manager of ESA Technology Solution Management

Job ID: 15506


Business Unit: MTA Headquarters


Location: New York, NY, United States

Regular/Temporary: Regular


Department: IT Strategy/Architect


Date Posted: Apr 30, 2026

Description


JOB TITLE:


Manager of ESA Technology Solution Management


SALARY RANGE:


$160,963 - $189,990


DEPT/DIV:


Information Technology


SUPERVISOR:


DCTO & Chief IT Architect - Enterprise Strategy & Architecture


LOCATION :


2 Broadway, New Yor k, NY 10004


HOURS OF WORK:


9:00 am - 5:30 pm (7.5 hours/day) or as required


This position is eligible for telewor k ing, which is currently 2 days per week . New hires are eligible to apply 30 days after their effective date of hire.


Opening


The Metropolitan Transportation Authority is North America's largest transportation network, serving a population of 15.3 million people across a 5,000-square-mile travel area surrounding New York City, Long Island, southeastern New York State, and Connecticut. The MTA network comprises the nation's largest bus fleet and more subway and commuter rail cars than all other U.S. transit systems combined. MTA strives to provide a safe and reliable commute, excellent customer service, and rewarding opportunities.


Summary


This role will lead the execution and delivery of complex, cross-domain technology initiatives within the Enterprise Strategy & Architecture division. It combines technical solution and project management with strategic oversight, working closely with architecture functions across Enterprise Architecture, Cloud, Platform, Data & AI, Application, and Network Architecture, as well as IT teams including Capital Projects, Operational Technology, Infrastructure & Operations, Product, Cyber Security, and other key stakeholders .


Responsibilities

• Plans and executes projects according to deadlines and within budget, including resources and coordinating efforts of team members and third-party contractors or consultants.
• Develops solutions to meet project requirements while following MTA architecture standards, tool selection, architecture patterns and templates.
• Provid e s a central point of contact for ESA project execution across technology work, encompassing input from all stakeholders, including Business, vendors, IT, legal, procurement, Risk, and compliance.
• Provides leadership, mentorship, and direction to team members, fostering a collaborative work environment.
• Contributes to the development of the technology strategy ESA projects and ensures that technology resources are aligned with business objectives.
• Manages and allocates both human and technical resources efficiently to ensure that projects are completed efficiently.
• Acts as a primary point of contact for project stakeholders, providing regular updates and ensures that stakeholder requirements are met.
• Contributes to the development of the budget for technology initiatives and forecasts future needs to ensure that resources are available as needed.
• Oversees the quality control of all technology deliverables, ensuring that they meet or exceed industry standards and customer expectations.
• Mitigates potential risks that could impact technology projects. Evaluates existing processes and systems to identify opportunities for continuous improvement and innovation. May oversee between 10 and 20 staff; provides direction, feedback and coaching as needed.
• Continually manages team priorities and resource demand/supply; recommends timelines and resources needed to achieve goals and objectives. Ensures efficient allocation of resources to meet project timelines and objectives. Track and report project progress using KPIs and dashboards, preparing and presenting regular updates to the Chief IT Architect and other executive leadership.
• Oversees rigorous quality assurance processes to deliver reliability, performance, and safety objectives. Oversees staff workload and quality of work, addressing performance issues when needed.
• Develops and manages budgets, contracts, and resources.
• Continuously develops and maintains personal knowledge of relevant industry models, methods, and tools, emerging technologies, and high impact regulatory changes.
• Attracts and develops a high-performing and diverse workforce, empowering all staff to elevate their technical and leadership competencies, level of responsibility, and performance. Maintains an engaged workforce and fosters a positive culture throughout organizational change.

Required for All Jobs:

• Performs other duties as assigned
• Complies with all policies and standards
• May be required to work hours outside regular work hours, as applicable
• Observes the work performed by contractors, as applicable
• Reviews invoices and approves them if the work has contractual standards, as applicable
• Addresses performance issues with the contractor when possible, as applicable
• Escalates issues to other parties when needed, as applicable

Required Qualifications

• Education: Bachelor's Degree in Arts/Sciences (BA/BS)
• Experience: Minimum of 5 plus years of relevant technology experience. A combination of education and experience may be considered in lieu of a degree.

Knowledge, Skills, and Abilities

• Successfully troubleshoots application problems independently, whenever they occur.
• Analyzes a chain of events and applies technical knowledge following established procedures and/or detailed specifications.
• Seeks advice from Supervisor as needed.

Technical Skills

• Expert knowledge of software architecture, including architectural styles and methodologies.
• Adept in database management and data analysis tools.
• Expert ability to manage cross-functional teams and multi-stakeholder projects.
• Expert in facilitating strong business relationships between key stakeholders to fulfill their needs and align technology solutions accordingly.
• Expert in providing technical analysis to ensure transactions and work are compliant with regulations.
• Expert experience with project management methodologies like Agile, Scrum, or Waterfall.
• Expert experience in designing and evaluating technical solutions in alignment with business needs.
• Adept knowledge of IT infrastructure.
• Expert knowledge of OT technologies used in transportation capital projects.
• Expert communication skills to translate complex technical information to non-technical stakeholders.

Leadership Skills

• Expert leadership in leading change by developing inter/intra team communication and cohesiveness; sustainment of culture and supporting staff during organizational growth/changes.
• Expert leadership in leading people by working with staff to develop systems to ensure consistent, high-quality project management discipline for all technology related initiatives and endeavors.
• Expert leadership in driving results by meeting organizational goals and customer expectations and making decisions that produce high-quality results by applying technical knowledge, analyzing problems, and calculating risks.
• Expert leadership in business acumen by providing direction on evaluation, selection, implementation, and maintenance of information systems, ensuring appropriate investment in strategic and operational systems.
• Expert leadership in building coalitions by internally and externally building partnerships with key stakeholders to help achieve the MTA's mission or common goals through influence or negations.

Behavioral Skills

• Demonstrated ability to lead teams, provide coaching and direct feedback.
• Expert in active listening, attention to detail, customer service, prioritization, and problem-solving skills.
• Expert in working independently and strategically.
• Expert in identifying and analyzing risks and developing effective mitigation strategies.
• Expert technical knowledge and diverse skillset to understand various technologies, systems, and potential risks.
• Expert in critical thinking, problem-solving, and decision-making skills.
• Expert in interpersonal and verbal and written communication skills, with the ability to effectively collaborate with both technical and non-technical peers.
• Expert in managing multiple projects simultaneously and prioritizing tasks based on urgency and impact.
• Extensive hands-on experience with related tools.
• Expert experience with working under pressure and meeting deadlines individually and collaboratively. Thinks logically, assesses problems, and is results oriented.
• Expert in identifying complex business and technology risks and associated vulnerabilities.
• Expert in communicating effectively, both orally and in writing, to interact with team members, customers, management, and support personnel (technical and non-technical).
• Expert in establishing and maintaining effective working relationships with employees at all levels within the organization, and with both internal and external customers.

Other Information

Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the "Commission").

Equal Employment Opportunity

MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.