Implementation Specialist

About the RoleAxle is looking for an Implementation Specialist who will lead the successful launch, integration, and go-live of our automotive clients, ensuring they are set up to operationalize insurance data within their workflows from day one.As an Implementation Specialist, you will own the end-to-end deployment of Axle for new customers, driving technical integrations, workflow configuration, and launch readiness. You will work cross-functionally with Product, Engineering, Sales, and Partnerships to deliver seamless launches and build scalable, repeatable implementation processes.You will wear many hats and help build the operational foundation that powers Axle's growth as we scale.What Will You Be Doing?Lead onboarding and implementation for dealer and rental customers by building trusted relationships with decision-makers, technical stakeholders, and daily operational users of Axle.Drive successful launches by scoping integration requirements, managing project timelines, and guiding customers through API integration, UAT, and go-live.Develop deep expertise in each client's technology stack, workflows, Axle integrations, and the broader automotive insurance landscape to provide tailored technical guidance and configuration recommendations.Build and refine repeatable implementation playbooks, runbooks, and tooling that reduce time-to-launch and improve deployment quality across dealer and rental markets.Own implementation milestones and kickoff-to-launch KPIs; track time-to-value, integration health, and launch readiness to ensure every customer hits production successfully.Collaborate closely with internal Axle teams to identify friction in the implementation process, and implement new methods and tooling to consistently exceed launch targets.Serve as the voice of the customer internally during implementation by translating technical feedback from dealerships, rental operators, and their IT teams into actionable insights for Product and Engineering.What Would Set You Up for Success?Beneficial to have experience implementing software for automotive, fleet, dealership, rental car, or automotive insurance programs, particularly in a B2B or enterprise environment.3+ years of experience in implementation, solutions engineering, technical account management, or professional servicesGrit, enthusiasm, and a high degree of intellectual curiosityAbility to partner closely with sales and engineering leadership to drive successful customer launchesStrong technical generalist with sharp product intuition and a track record of driving complex integrations to successful go-liveComfort operating in a high-growth, ambiguous environment and excitement to build processes and tooling from the ground upAbility to quickly grasp new technologies, APIs, integrations, and complex technical conceptsAbility to solve complex client challenges through creative problem-solving and cross-functional collaborationWillingness to travel to client sites and conferences (at least twice per month)What Would Be Even Better?6+ years of enterprise implementation or technical program management experiencePrevious experience in B2B technology, automotive (dealer or rental), insurance, lending, or mortgage industriesExperience implementing software for dealers, rental car companies, fleet operators, OEMs, or large multi-location enterprise groupsHands-on experience with API integrations, webhooks, and system-to-system data flowsDemonstrated ability to partner closely with Product and Engineering to deliver successful client launchesWhy Join Axle?Best time to join We are early-stage but well-funded with significant revenue and growth, offering the upside of building from the ground floor with strong financial backingDefine our culture You will play a meaningful role in shaping Axle's culture, customer philosophy, and growth journeyBuild something transformative Help build the foundational insurance data infrastructure powering the next generation of financial and mobility experiencesBenefits IncludedGreat compensation & equity packagesFull medical, dental, and vision benefits401k programUnlimited vacationMentorship and growth opportunitiesFlexible, hybrid work environment (Atlanta, GA)