Principal, eCommerce UI/UX Business

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Looking to shape the future of digital experiences for business customers? As Principal UX Designer at Spectrum, you'll drive intuitive and conversion-focused solutions for phone, internet and video products, making it easier for businesses to find what they need. Join a team dedicated to advancing usability and customer-centered design, where your expertise will accelerate product innovation and elevate user satisfaction.

How You'll Make an Impact

• Lead the execution of UX/UI design for digital tools and workflows supporting business customers evaluating and purchasing Spectrum offerings
• Collaborate with Product Managers and Engineering to translate business needs, goals and pain points into effective digital solutions
• Support and advance AI-enabled workflows to accelerate software development, streamline prototyping and clarify requirements
• Align product requirements, design output and engineering implementation for seamless delivery
• Drive high-quality design across customer journeys including solution discovery, product comparison, package configuration and purchase completion
• Enforce design systems, reusable patterns and documentation standards to improve consistency and speed to market
• Use research, analytics, experimentation and feedback to refine and inform design decisions
• Participate in sprint planning, product discovery, prioritization and delivery reviews to integrate design throughout the development lifecycle
• Advocate for usability, accessibility, consistency and customer-centered design in every project
• Communicate design rationale and recommendations to stakeholders and senior leaders

Working Conditions

• Office environment
• Occasional travel as needed
• Eligible for Spectrum's Hybrid Work Policy with up to one day of remote work each week

What You'll Bring to Spectrum

Required Qualifications

Education

• Bachelor's degree in UX Design, Interaction Design, Human-Computer Interaction or related field
• Advanced degree in a design-related discipline or equivalent practical UX/UI design experience

Experience

• 9+ years solving UX problems in eCommerce
• 5+ years people leadership and managing teams in large complex taxonomies
• Experience leading UX teams on long timelines accomplishing complex deliverables aligned with business goals
• 9+ years designing workflows that use AI to improve efficiency, reduce manual effort and accelerate execution
• 9+ years identifying opportunities where AI simplifies tasks, reduces ambiguity and improves productivity for users and teams

Skills

• Proven experience designing digital products, workflows, and mobile-first experiences for sales, field, or customer-facing teams
• Strong hands-on experience creating user flows, wireframes, prototypes, interaction patterns, and high-fidelity visual designs
• Demonstrated ability to lead end-to-end design execution from concept through delivery in close partnership with Product Management and Engineering
• Experience using research, analytics, experimentation, user feedback, and customer insights to inform design decisions
• Strong understanding of usability, accessibility, and customer-centered design principles
• Experience contributing to and scaling design systems, reusable components, and documentation standards
• Proven ability to communicate design rationale, tradeoffs, and recommendations to cross-functional stakeholders and senior leaders
• Experience working in agile environments, including sprint planning, product discovery, prioritization, and delivery reviews
• Demonstrated success improving collaboration, design-to-development handoffs, and workflow efficiency across Design, Product, and Engineering teams
• Expertise with AI-enabled workflows and tools that support faster planning, prototyping, iteration, and delivery
• Familiarity with AI-enabled tools and ways of working that support faster concept development, prototyping, iteration, and delivery
• Understanding of how AI can improve collaboration across Design, Product Management, and Engineering through clearer requirements, stronger alignment, and reduced rework
• Experience designing user experiences that incorporate AI assistance in practical, intuitive, and low-friction ways
• Ability to translate AI capabilities into usable product experiences that help users complete work more quickly and confidently
• Knowledge of human-centered design approaches for AI-assisted workflows, including clarity, trust, usability, and oversight
• Familiarity with designing tools and interactions that support faster feedback loops, continuous improvement, and more efficient decision-making
• Experience using data, research, and user feedback to refine AI-enabled experiences and improve effectiveness over time
• Strong understanding of scalable design patterns, reusable components, and documentation practices that help teams move faster

Preferred Qualifications

Skills

• Related industry experience in Cable, Telecommunications or Software/Online Services

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MST722 2026-75147 2026


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A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.


Grow Your Career Here We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.