Epicor Support Specialist

Looking for a role where you can start in hands‑on IT support and grow into a specialized Epicor ERP expert? This is a unique opportunity to join a stable, collaborative organization that is investing heavily in its ERP environment, and needs someone who is eager to learn, support users, and evolve into a key system resource over time. Our client is seeking an Epicor Support Specialist to serve as the frontline support for both general IT needs and Epicor ERP. This is a hybrid growth role designed for someone who wants to build deep ERP expertise while still supporting day‑to‑day technical operations in a fast‑paced business environment. What You’ll Do IT & Helpdesk Support Provide daily technical support for hardware, software, account access, and network issues Respond to and resolve helpdesk tickets with speed and professionalism Assist with onboarding/offboarding, including user setup and permissions Install, configure, and troubleshoot Microsoft and business applications Document issues, resolutions, and workflows within the ticketing system Escalate more complex issues as needed while maintaining strong end‑user communication Epicor ERP Support (Growth Path) Troubleshoot and resolve Epicor ERP issues across multiple modules Support users with BAQs, dashboards, BPMs, and system functionality Assist with ERP testing, upgrades, and implementation activities Partner with business users to understand workflows and improve system usage Provide Epicor training and ongoing user support Create and maintain documentation for processes and system procedures Collaborate with vendors and technical teams on enhancements and issue resolution Ongoing Responsibilities Serve as backup IT support as needed Support continuous improvement initiatives across IT and ERP systems Identify opportunities to improve system performance and user experience Maintain a high level of customer service and responsiveness What You Bring

1. 3 years of IT support or helpdesk experience
2. years of Epicor ERP experience

Strong proficiency in Microsoft Excel Familiarity with Windows OS, Microsoft 365, and business applications Understanding of core business processes (finance, operations, inventory, etc.) Experience working in a manufacturing environment (preferred) Exposure to ticketing systems and documentation practices Strong analytical mindset with the ability to troubleshoot and “figure things out” Customer‑focused approach with strong communication skills Nice to Have Experience with SQL, C#, or Crystal Reports Exposure to ERP reporting, dashboards, or data analysis tools Prior involvement in ERP upgrades, testing, or implementation projects Strong interest in long‑term ERP specialization and system ownership Why This Opportunity Stands Out Clear career progression from IT support into Epicor ERP specialization Hands‑on exposure to both end‑user support and enterprise systems Opportunity to build deep expertise in a mission‑critical ERP platform Collaborative team environment with strong mentorship and support Stable organization that values growth, learning, and internal development #J-18808-Ljbffr The Planet Group