Training Facilitator - CCO -Chester, VA (57315)

divh2Training Facilitator - CCO - Chester, VA/h2pChester, VA (CCO Onsite) - Chester, VA 23836/ph3Overview/h3pSalary Range $27.90 - $27.90 Hourly Position Type Seasonal Job Shift Any/ph3Description/h3pAbout Capitol Bridge Founded in 2012, Capitol Bridge is based in Arlington, Virginia and has proven expertise providing independent medical reviews, records/data management services, medical coding, administrative staffing and eligibility reviews./ppCapitol Bridge LLC is seeking a contract Training Facilitator in Chester, VA to support our training function. They will be responsible for delivering and assisting with the training programs that will improve the effectiveness and success of our employees. The Trainer should be a professional with Customer Service and/or Call Center experience. Their focus will be on the development of new employees in their specific roles and the professional development of current staff./ppSchedule: This is a seasonal position (should last less than 6 months), and the contact center hours of operation will vary by location but generally are: 6:00 AM to 1:00 AM local time, Sunday through Saturday (7 days a week)./ppLocation: Chester, VA/ppPay and Benefits:/pulliBase rate: $27.90 hourly/liliMedical, Dental, and Vision benefits available (Health Wellness contributions)/liliSPL accrual (1hr per every 30 hrs worked)/lili11 Paid holidays/li/ulh3Job Responsibilities/h3ulliSecure and coordinate training classrooms and/or plan and manage training events./liliPrepare comprehensive training materials and agendas by identifying training needs and performance gaps./liliQuickly develop a strong understanding of curriculum content and all assigned training topics./liliDeliver engaging training sessions to staff at all levels, proactively identifying gaps in knowledge and performance./liliConduct ongoing training activities to ensure compliance with company projects, policies, contractual requirements, and applicable laws./liliPartner with internal and external leadership to align on goals and performance objectives, including SLAs and KPIs (e.g., pass rates, training completion, student experience)./liliCommunicate consistently with management regarding attendance, performance, behavior, or other training-related concerns./liliDistribute, collect, and analyze training feedback surveys to drive continuous improvement./liliMaintain a high degree of flexibility, including adapting to changing schedules and working overtime based on contract and business needs./liliSupport contract operations by taking inbound calls as required./li/ulpstrongReasonable Accommodation/strong/ppIf you require alternative methods of application or screening, you must approach the employer directly to request this. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other duties may be assigned./ppstrongEEO Statement/strong/ppCapitol Bridge, LLC. is an Equal Opportunity Employer. All employment decisions at Capitol Bridge are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion or belief, national, social, or ethnic origin, sex (including pregnancy), age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family medical history or genetic information, family or parental status, or any other status protected by the laws or regulations in the locations where we operate./ppstrongTexting Notice/strong/ppWe communicate with applicants by text in addition to email and phone. If you apply for this position, we may text you about this position, your application for the position, or other things relevant to this job position. If we text you and you no longer want us to text you, you can opt-out at that time./ph3Qualifications/h3pQualifications Experience:/pulliCollege degree preferred with a minimum of 1 year of training experience./liliTraining Experience within the last 5 years./liliStrong proficiency in Microsoft Word, Excel, PowerPoint, and Office 365 Suite./liliExcellent presentation and public speaking skills/liliExcellent interpersonal, communication (written and oral), organizational and time management skills./liliHigh attention to detail./liliThe ability to work independently, collaboratively, and effectively in a fast-paced environment./liliThe ability to adapt and improvise in instances of abrupt change./liliAbility to manage multiple tasks, including scheduling and monitoring employee progress./li/ul/div