Retail Store Manager

As innovators of premium baby gear with a timeless style, Nuna is a Global Brand, growing exponentially in the U.S. Market. Our U.S. corporate office is nestled in scenic Berks County, PA, while our West Coast offices are in Solana Beach, CA , and Vancouver WA. Consistency and attention to detail in producing high-quality products for families are equally reflected in our superior health and welfare benefits, boasting a $0 Copay / $0 Deductible Medical & Prescription Plan Design, 401(k) with a 6% Employer Match, Vision and Mental Health Benefits. We are currently seeking an Retail Store Manager , to join our team. The Store Manager for Nuna Baby Essentials, Inc. oversees overall store performance, ensuring effective operations, achieving key results, and delivering exceptional customer service. The role manages the hiring, development, and motivation of team members while fostering a supportive culture and premium customer experience. As the strategic leader of the store, the Store Manager is accountable for daily operations, sales performance, and operational excellence. The role maintains brand standards, develops a high‑performing team, and promotes a positive work environment. Through strong leadership and sound decision-making, the Store Manager ensures the store meets business goals and delivers a premium retail experience for customers. Essential Duties and Responsibilities Leadership Foster a positive, welcoming team environment that supports productivity and engagement. Collaborate with cross-store partners and the Regional Manager to drive strategy and execution. Plan and implement store strategy, assess performance, close gaps, and develop community engagement plans using KPI insights. Lead team engagement by modeling company values and connecting individual contributions to store and brand success. Prioritize and assign tasks effectively, leveraging team strengths while maintaining adaptability. People Management Oversee hiring, recruitment, selection, and onboarding to build a strong, high‑performing team. Address employee concerns promptly, partnering with HR or the Regional Manager when needed. Lead performance management through regular feedback, recognition, documentation, and issue resolution. Foster an inclusive, respectful environment through open communication and supportive relationships. Manage and oversee workforce planning by forecasting staffing needs related to turnover. Ensure compliance with scheduling and payroll policies while adhering to labor laws. Build and review schedules aligned with labor requirements, team availability, and budget goals. Strengthen engagement and performance through recognition, gap analysis, coaching, and documented development plans. Provide ongoing feedback, coaching, and mentoring to support individual and team growth. Ensure completion of all required training and champion knowledge sharing to enhance team expertise. Operations Develop and execute sales strategies, including planning, budgeting, labor management, and hiring oversight. Drive results by leading directly from the sales floor to support the business, the team, and the customer experience. Manage full P&L performance to achieve sales, budget, and profitability targets. Ensure compliance with all policies, procedures, laws, and regulations. Monitor financial performance through daily, weekly, monthly, quarterly, and annual periods to inform decisions. Execute product launches and company initiatives efficiently and on time. Maintain operational continuity by proactively managing disruptions. Customer Experience Lead exceptional customer experiences by modeling strong connections and technical skills and coaching to close gaps. Resolve guest feedback and escalations while protecting the brand and overall experience. Address concerns professionally, actively listening and escalating when necessary. Product Ensure products are stored safely, accurately tracked, and readily accessible for smooth store operations. Drive campaigns, product launches, and promotional initiatives by ensuring timely execution and alignment with brand standards. Maintain expert knowledge of all product features, benefits, pricing, and promotions to effectively communicate value and assist customers in making informed purchasing decisions. Using strong product expertise, deliver personalized recommendations that help customers choose confidently. Provide knowledgeable, personalized product recommendations, using strong product expertise to guide customers confidently through their options. Provide ongoing training and personal development to keep employees current with new products, policies, and brand expectations. Create and maintain clean, organized, and visually compelling product displays that reflect brand guidelines and enhance the overall customer experience. This position description is intended to provide a summary of the essential duties, tasks, and responsibilities of this position and shall not be considered an exhaustive listing of all work requirements. Requirements and Qualifications Experience & Education Five (5) to eight (8) years of retail or sales‑specific management experience. Three (3) years of people management experience, including recruiting, hiring, and holding employees accountable for performance. One (1) year managing business operations and administration, including experience with retail scheduling and management of labor hours, and managing projects. Experience: Recruiting, hiring, training, and coaching staff. Building customer loyalty and retention strategies. High school diploma or GED required. Leadership & Team Management Proven ability to lead, motivate, and develop a high‑performing team. Strong conflict resolution and team‑building skills. Sales & Business Acumen Demonstrated success in sales planning and achieving revenue targets. Proficient in managing profit and loss (P&L) statements. Skilled in budgeting, forecasting, and cost control. Customer Service Commitment to delivering exceptional customer service. Ability to resolve customer issues promptly and professionally. Operational Expertise Strong knowledge of inventory management and stock control. Expertise in visual merchandising and maintaining brand standards. Ability to ensure compliance with company policies and legal regulations. Analytical & Strategic Thinking Competence in analyzing sales data and performance metrics. Strategic decision‑making and problem‑solving skills. Adaptability to market trends and operational challenges. Excellent verbal and written communication skills. Ability to collaborate across departments and with external partners. Strong vendor and stakeholder relationship management. Technology Expert Proficiency with: POS systems and retail management software. Inventory Management Software. Scheduling & Workforce Management. Customer Relationship Management (CRM) Systems. Payroll and timecard systems, Paycom preferred. Exceptional MS Office Suite and Internet skills. Proficiency with: Reporting and Analytics Tools. Corporate Credit Card Expense Management Software, BILL preferred. E‑Commerce and digital integration. Ability to learn new software proficiently with ease. Other Must be eighteen (18) years or older. Be available for scheduled training sessions. Ability to work flexible shifts, stand for extended periods, and lift items weighing up to 30 lbs. as needed for showroom maintenance is required. Minimum Full-Time availability includes: Four weekdays (Monday‑Thursday) with at least Full Availability. Two weekend days (Friday–Sunday) with full‑day availability. Store Operating Hours: Daily 10 AM - 6 PM Fully Available means includes: One hour before store opening hours & one‑hour after closing hours. Ability to work weekends and holidays is required. Please note that this role has mandatory blackout dates during the peak holiday season; Black Friday & Black Friday weekend, and December 14th through 31st, during which time off requests are not permitted. Must have flexible availability and be responsible for maintaining store operations through callouts. CA Pay Transparency Act The salary range for this role is between $75K - $95K. The target compensation range and the actual salary are determined by several factors, including specific skills, competencies, years of experience, geographic location, and education, as outlined in the job description. Applicants must be currently authorized to work in the United States on a full-time basis. #J-18808-Ljbffr