Resident Service Coordinator

Job Description

Job Description

SUMMARY OF RESPONSIBILITIES

The Resident Service Coordinator a vital link between departments and an extension of the property management team, dedicated to ensuring our homes uphold the highest standards, managing vacant inventory, and fostering meaningful connections with our residents. This position is a field-based position and requires frequent driving. A company issued fleet vehicle will be provided.

ESSENTIAL DUTIES

• Facilitate engaging move-in orientations for new residents, showcasing the features and benefits of their home. Provide residents with essential information needed for a positive move in experience, and ensuring they feel welcomed and confident in their new home.
• Carry out light cleaning both inside and outside the property to enhance its appeal to potential residents
• Perform routine light maintenance tasks, including changing light bulbs and air filters.
• Conduct thorough audits of products and inventory.
• Execute routine inspections, including bi-weekly assessments of vacant inventory. Effectively manage lockbox access and conduct occupancy checks.
• Perform various tasks such as making utility payments in person and delivering documents to local municipalities.
• Adhere to all local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties.

This brief summary is not an all-inclusive description of job duties. Other job duties and responsibilities may also be assigned by the incumbent’s manager at any time based upon Company need.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

WORKING CONDITIONS

• Indoor and outdoor work in all types of weather conditions.
• May sit or stand for several hours at a time and climb up and down stairs multiple times each day
• Interacting with public
• Requires working weekends, overtime and holidays as needed.
• Traveling throughout assigned market

REQUIRED EDUCATION & EXPERIENCE  

• High School diploma or equivalence
• Intermediate proficiency with Microsoft Office (Word, Excel, PowerPoint, Outlook)
• Valid driver’s license
• Knowledgeable of water valves, circuit breakers and other home basics 
• Knowledgeable of local, state, and federal laws governing Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and other laws pertaining to real estate or leased properties

PREFERRED EDUCATION & EXPERIENCE 

• Experience using Yardi or similar property management program
• Experience with property management principles
• Experience working in a customer service or sales role
• Experience working in a fast paced, high-growth company
• Proficient in Spanish, both reading and writing

REQUIRED KNOWLEDGE

• Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
• Customer Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

REQUIRED SKILLS

• Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
• Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
• Negotiation — Bringing others together and trying to reconcile differences.
• Persuasion — Persuading others to change their minds or behavior.
• Social Perceptiveness — Being aware of others' reactions and understanding why they react as they do.
• Time Management — Managing one's own time and the time of others.
• Speaking — Talking to others to convey information effectively.
• Writing — Communicating effectively in writing as appropriate for the needs of the audience.

WORK STYLES & BEHAVIORS

• Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
• Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
• Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
• Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.

FirstKey Homes is an equal opportunity employer and will not tolerate discrimination in employment on the basis of race, color, age, sex, sexual orientation, gender identity or expression, religion, disability, ethnicity, national origin, marital status, veteran status, genetic information or any other legally protected classification or status.