Service Now HRSD Administrator

Overview The Infosys SURE (Services, Utilities, Resources, Energy) unit is dedicated to empowering businesses within the services, utilities, energy, and resources sectors through strategic digital transformation. We specialize in guiding organizations through the complexities of disruption, enabling them to unlock value and realize sustainable growth. Join us to be part of a pioneering team that leverages advanced AI and digital technologies to drive innovation and operational excellence. You'll have the opportunity to work on transformative projects that shape the future of these critical industries, collaborate with industry experts, and develop resilient strategies that respond to change and seize new opportunities. If you're passionate about AI and eager to make a significant impact, the Infosys SURE unit is the perfect place for you to grow and excel. Area of Responsibility Collaborate with internal and client teams to resolve complex incidents, conduct root cause analyses, and document findings with preventive recommendations. Participate in evaluation of client IT infrastructure, prepare actionable assessment reports, and support due diligence to document infrastructure maturity and improvement opportunities. Contribute to the design of scalable, cost‑effective IT infrastructure solutions, review reusable components, and develop technical documentation for deployed systems. Align release schedules and environment readiness, execute deployments as per protocols, perform post‑deployment testing, and manage version control to track changes. Co‑ordinate maintenance schedules, emergency fixes, and technology upgrades while ensuring uninterrupted integration into existing systems and processes. Facilitate performance data analysis across systems, coordinate insights on system behavior, and support capacity planning to optimize performance. Conduct security checks, recovery drills, and compliance audits, implement security measures, and coordinate continuity plans to maintain adherence to standards. Gather feedback to identify automation opportunities, analyze existing infrastructure processes, and propose enhancements for efficiency gains. Act as liaison with onsite, offshore, and vendor teams to document project requirements, ensuring effective collaboration. Develop a centralized repository of technical and procedural knowledge, leveraging insights from other projects to drive efficiency and retain organizational expertise. Contribution to the Team A collaborative spirit and excellent communication skills. Ability to handle complex incidents and implement resolutions. A knack for conducting IT infrastructure assessment and identifying key optimization opportunities. Focused approach towards deployment management, system optimization, and process automation initiatives including sector‑specific focus. The ability to work with cross‑functional teams. Required Skills and Experience Experience with ServiceNow HR Service Delivery (HRSD) application and ITSM. Knowledge of HR functions, processes and best practices. Knowledge of case management, knowledge management best practices and design. Experience in designing and/or implementing an HR Shared Services Center. Working knowledge with integration like SuccessFactors. Hands‑on experience with PowerShell. ServiceNow HRSD Implementation specialist with integration knowledge with external systems using REST and Web Services. Implement the Human resources application in order to set up HR data. Configure applications to work with organizations HR processes. Experience with HR service management, knowledge management, Service Portal, Chat, reporting, integrations and HR Hub. Demonstrated competence in the various HR functional areas, especially employee relations and change management. Experience on Human Resources Dashboards, reports, and other HR management modules to monitor and manage HR cases and employee satisfactions. Design and develop new ServiceNow applications for HR modules, including case management, HR administration. Preferred Skills and Experience Certifications: Certified ServiceNow Administrator (CSA) and Certified Implementation Specialist (CIS). Certification: Implementation with ITSM or HRSD or CAD. The ability to communicate effectively with senior stakeholders and influence their decisions. The ability to work with a diverse and cross‑functional team and manage multiple tasks simultaneously. Planning and coordination skills. Good communication and analytical skills. ITIL certification - nice to have. Additional Qualifications Bachelor’s degree or foreign equivalent required from an accredited institution. Will also consider three years of progressive experience in the specialty in lieu of every year of education. This position may require relocation and/or travel to work/project location. In order to comply with legal requirements, this role is limited to “U.S. persons” as defined by 22 C.F.R. 120.15. U.S. persons include U.S. citizens, U.S. Lawful Permanent Residents, and certain refugees and asylees. Benefits Medical/Dental/Vision/Life Insurance Long‑term/Short‑term Disability Health and Dependent Care Reimbursement Accounts Insurance (Accident, Critical Illness, Hospital Indemnity, Legal) 401(k) plan and contributions dependent on salary level Paid holidays plus Paid Time Off About Us Infosys is a global leader in next‑generation digital services and consulting. We enable clients in more than 50 countries to navigate their digital transformation. With over four decades of experience in managing the systems and workings of global enterprises, we expertly steer our clients through their digital journey. We do it by enabling the enterprise with an AI‑powered core that helps prioritize the execution of change. We also empower the business with agile digital at scale to deliver unparalleled levels of performance and customer delight. Our always‑on learning agenda drives their continuous improvement through building and transferring digital skills, expertise, and ideas from our innovation ecosystem. EEO Infosys provides equal employment opportunities to applicants and employees without regard to race; color; sex; gender identity; sexual orientation; religious practices and observances; national origin; pregnancy, childbirth, or related medical conditions; status as a protected veteran or spouse/family member of a protected veteran; or disability. #J-18808-Ljbffr Infosys