Claims Representative

A Claims Representative at Athene is responsible for researching and processing claims requests while observing contractual and regulatory guidelines. The role requires dedication to productivity and empathy with customers during difficult times. Accountabilities Initiates processing of new claims, investigates and reviews pending claims, and handles outreach via calls and emails to beneficiaries regarding pending claims and outstanding requirements. Recognizes potential issues with claims and refers questionable claims to the Escalation Team, Team Lead or Manager. Aids in administering the company's fraud prevention plan to ensure compliance with regulatory and company requirements. Prepares correspondence to policyholders and agents and takes initiative to determine solutions and efficiencies. Works with agents, agency personnel, claimants, beneficiaries, physicians, medical institutions, and attorneys to provide claim information. Qualifications and Experience 1+ years of work experience required; experience with annuities is strongly preferred. Ability to navigate multiple computer systems with minimal assistance required. Demonstrated interpersonal skills, including effective verbal and written communications. Understanding of annuity and financial services regulations preferred. Drive, discipline, confidence, focus, and commitment. We are committed to inclusion and are proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, veteran status or any other status protected by federal, state or local law. Athene is a Military Friendly Employer. #J-18808-Ljbffr