Customer Care Specialist - Call Center

Inbound Customer Service Representative

First Ring BDC in Waite Park, MN is hiring a full-time Inbound Customer Service Representative to join our growing team. If you enjoy helping people, communicating with customers throughout the day, and working in a positive, team-oriented environment, this could be a great fit for you.

This position focuses primarily on inbound customer calls and appointment scheduling. Unlike many call center roles, this is not a high-pressure sales environment and involves minimal outbound calling. This role is ideal for candidates with experience in customer service, receptionist work, office support, scheduling, hospitality, retail, administrative support, or call center environments.

Pay & Benefits

• $19$21 per hour
• 100% company-paid medical, dental, and vision insurance
• 401(k) with company match
• Paid training
• Modern equipment and systems
• Supportive leadership and team environment
• Growth opportunities within a rapidly growing company
• Stable full-time position

About First Ring BDC

First Ring BDC is a modern customer support and appointment scheduling center founded in 2024. We partner with auto repair shops across the country to help deliver exceptional customer service and improve communication with customers. Our team acts as the first point of contact for customers by helping schedule appointments, answer questions, and connect drivers with the service their vehicles need. We take pride in creating a friendly, professional, and efficient customer experience on every call.

What You'll Do

• Answer inbound customer calls professionally and promptly
• Schedule automotive service appointments
• Provide updates on vehicle repair status
• Answer basic service and pricing questions
• Transfer calls to service advisors when appropriate
• Assist with light service recommendations when applicable
• Document customer information accurately in our system
• Deliver excellent customer service on every interaction

What We're Looking For

• Friendly and professional communication skills
• Strong customer service mindset
• Reliable and dependable attendance
• Organized and detail-oriented
• Comfortable using computers and learning new systems
• Ability to multitask in a fast-paced environment
• Positive attitude and team-oriented mentality

Qualifications

• 2+ years of customer service experience preferred
• Call center, receptionist, front desk, retail, hospitality, or office experience is a plus
• Basic computer proficiency
• Ability to type 40+ WPM
• Full-time availability within operating hours of 6:00 AM 7:30 PM

Ready to Apply?

If you're looking for a stable position with a company that values its employees and provides a supportive work environment, we'd love to hear from you. Complete our quick 3-minute, mobile-friendly application today and join a team where your work truly helps keep customers moving and businesses growing.