Direct Support Professional

Benefits Employee discounts Health insurance Paid time off Career Advancement Opportunities Competitive Compensation About the Role Join United Quest Care Services LLC as a MH/SA Adult Qualified Professional and make a meaningful impact in the lives of individuals struggling with mental health and substance abuse challenges. We are dedicated to providing compassionate, client-centered care in the Greensboro, NC area. Clinical & Service Responsibilities Provide community-based behavioral health support services to members with mental health, substance use, and psychosocial needs Complete comprehensive assessments, service notes, and person-centered documentation Assist members with goal development, skill-building, crisis prevention, and community integration Coordinate care with providers, therapists, case managers, referral sources, and outside agencies Monitor member progress toward treatment goals and provide ongoing support and interventions Conduct face-to-face visits in office, home, school, hospital, shelter, or community settings as assigned Provide psychoeducation, coping skills training, and support with independent living skills Assist members with accessing housing, medical care, transportation, employment, and community resources Maintain productivity expectations and complete documentation within required timeframes Participate in treatment team meetings, staffing, supervision, and trainings Administrative & Operational Responsibilities Complete timely and accurate documentation within the Electronic Health Record (EHR) Maintain daily schedules, appointments, and member contact logs Coordinate referrals and follow-up appointments Communicate updates and concerns to supervisors and treatment team members Ensure compliance with Medicaid, state, and agency documentation requirements Assist with audits, authorizations, and record reviews as requested Enter and maintain member notes Complete and review QP staff notes Check and respond to agency emails daily Complete initial supervision plans for staff and communicate updates to Human Resources Complete initial Person-Centered Plans (PCPs) and Crisis Plans and submit to Medical Records Review staff caseloads and update authorization tracking lists Participate in administrative meetings and staff caseload meetings Review grievances and incident reports as needed Monitor non-maximized service hours and productivity Participate in team meetings with core staff and treatment teams Complete documentation and updates within Microsoft systems and internal tracking platforms Attend monthly staff meetings and mandatory agency meetings Participate in chart audits and quality assurance activities Conduct quality insurance and compliance calls Update PCPs, Crisis Plans, PHQ-9, and GAD-7 tools as required Maintain and update community resource lists Participate in peer review activities with leadership Track therapy and medication management appointments Process member discharges for no-show status, inactivity, or as clinically indicated Participate in supervision sessions and staff development activities Track treatment compliance for treatment team meetings and required assessment tools Complete NC TOPPS documentation and updates Schedule and coordinate documentation updates Complete annual trainings and compliance requirements Update intake documentation and admissions records Complete grievance and incident reporting documentation Create and maintain staff supervision plans Participate in disciplinary action processes as directed by leadership Complete DLA-20 assessments and updates Communication & Coordination Communicate effectively with members, families, providers, hospitals, DSS, schools, and community agencies; maintain professional communication consistent with HIPAA and 42 CFR Part 2 requirements; serve as a liaison between members and treatment providers to support continuity of care; respond professionally and appropriately during crisis situations; maintain healthy professional boundaries with members and families. Compliance & Professional Standards Maintain strict confidentiality of protected health information; follow all agency policies, procedures, and professional conduct standards; participate in staff meetings, trainings, supervision sessions, and continuing education; adhere to HIPAA, OSHA, infection control, and workplace safety standards; demonstrate professionalism, empathy, cultural sensitivity, and trauma-informed care practices; maintain accurate and timely service documentation according to Medicaid standards. Qualifications Education Bachelor’s degree in Human Services or related field required. Example fields include Psychology, Social Work, Counseling, Human Services, Sociology, Criminal Justice, Behavioral Science. OR qualified professional status meeting North Carolina Medicaid and DHHS requirements. Experience Minimum 1 year of experience working with individuals with mental health, substance use, or behavioral health needs preferred; community-based service experience preferred; experience working with Medicaid populations preferred; experience with Electronic Health Records (EHR) preferred; knowledge of person-centered planning and behavioral health documentation preferred; experience with treatment planning, crisis planning, and service coordination preferred. Skills & Competencies Strong verbal and written communication skills; excellent organizational and time management abilities; ability to work independently and within a multidisciplinary team; strong crisis intervention and problem-solving skills; ability to build rapport and maintain professional relationships; knowledge of community resources and service coordination; attention to detail and documentation accuracy; strong documentation and compliance skills; ability to manage deadlines and productivity expectations; bilingual candidates are encouraged to apply. Preferred Qualifications Experience with NC Medicaid services; knowledge of Trillium, Vaya, Alliance, Partners, or Healthy Blue processes; experience working with individuals diagnosed with severe mental illness and substance use disorders; knowledge of trauma-informed care and recovery-oriented treatment approaches; valid North Carolina driver’s license and reliable transportation; familiarity with PHQ-9, GAD-7, DLA-20, and NC TOPPS requirements. Physical Requirements Ability to sit, stand, bend, and travel throughout the community as needed; frequent computer, phone, and documentation use; ability to transport and assist with member support activities; ability to lift up to 15–25 pounds occasionally; clear verbal and written communication skills. Work Environment This position includes office-based and community-based work settings serving individuals with mental health, substance use, and psychosocial needs. Qualified Professional (QP) will work closely with leadership, providers, therapists, peer support staff, and community agencies to support quality member care and continuity of services. #J-18808-Ljbffr