Server Position

Job Description

Job Description

Salary:

Job Title: Server
Reports To: Restaurant Manager, Shift Leaders
Age Requirement: 18+ years old (due to the serving of alcoholic beverages)
Summary:
The Restaurant Server is responsible for providing exceptional service to guests, taking orders, serving food and beverages, and
ensuring a positive dining experience. They act as the primary point of contact for guests throughout their meal, anticipating their
needs and exceeding their expectations.
Essential Duties & Responsibilities:
Guest Service:
Greet guests warmly and professionally upon arrival.
Provide menus and answer any questions about the menu or specials.
Take accurate food and beverage orders, including any special requests or modifications.
Serve food and beverages in a timely and efficient manner.
Check in with guests regularly to ensure their satisfaction and address any concerns.
Sales and Upselling:
Suggestively sell menu items, appetizers, desserts, and beverages.
Promote specials and new menu items.
Maximize sales opportunities by anticipating guest needs and offering additional items or enhancements.
Table Maintenance:
Clear tables throughout the meal, removing empty plates and glassware.
Assist with resetting tables after guests leave, ensuring they are clean and ready for the next guests.
Maintain a clean and organized work area, including side stations and service areas.
Payment Processing:
Process guest payments accurately and efficiently, using the restaurant's point-of-sale (POS) system.
Handle cash, credit card, and other payment methods.
Provide guests with receipts and ensure accuracy in all transactions.
Teamwork and Communication:
Communicate effectively with other servers, kitchen staff, and management.
Work collaboratively to ensure a smooth and efficient dining experience for all guests.
Assist other team members as needed.

Qualifications:
Age: Must be 18 years of age or older due to the serving of alcoholic beverages.
Experience: Previous experience as a server or in a customer service role is preferred but not required. Willingness to learn
and provide excellent service is essential.
Skills: Excellent communication and interpersonal skills, ability to multitask and work efficiently under pressure, strong
attention to detail, and basic math skills for handling payments.
Physical Requirements: Ability to stand and walk for extended periods of time, carry trays of food and beverages, and
occasionally lift up to 30 pounds.
Training: Must be able to obtain any required food handling or alcohol service certifications.