Custom Framing FT Department Manager

Store – CHI‑MCHENRY, IL Lead and coach a team of framers who focus on building customer relationships while creating a framing solution for their art. Drive custom framing sales and assist customers in creating a memorable framing solution for their art. Major Activities Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results. Develop and coach the team on selling behaviors. Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager. Achieve your KPIs and manage the framing team to achieve their role KPIs. Review sales and production workload and build plans and sales floor time for networking. Manage and execute the inventory management processes as assigned. Manage and execute shrink and safety programs. Serve as Manager on Duty (MOD). Assist with interviewing, onboarding, coaching, observing and training of new team members; support talent development activities; participate in performance management activities of your team; utilize leadership competencies for continued self‑development. Partner with MODs daily on expectations of framing and other framers. Interact with others in an accepting and respectful manner; remain positive and respectful, even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model for others. Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget. Follow Standard Operating Procedures (SOPs) and Company programs and ensure a safe environment. Acknowledge customers, help locate product and provide solutions. Assist with omni‑channel processes. Other duties as assigned Minimum Experience Basic computer skills. Preferred Experience Previous custom framing experience. Retail management experience. Experience leading a sales team. Physical Requirements Regular bending, lifting, carrying, reaching, and stretching. Ability to move throughout the store. Ability to remain standing for long periods of time. Lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment. If you need help performing these functions of your job, please contact your supervisor so that we may engage in the interactive process to find a reasonable accommodation. Work Environment Public retail store setting serving customers; all public areas are climate controlled; some stock rooms may not be climate controlled; some outdoor work may be assigned (e.g., retrieving shopping carts or unloading trucks); frame shop contains glass cutter and heat press; work hours include nights, weekends, and early mornings. Total Base Pay Range for this Position: $16.00 - $22.20 per hour Equal Opportunity Employer Michaels is an Equal Opportunity Employer. We are here for all Team Members and all customers to create, innovate and be better together. Accommodation Statement Michaels is committed to the full inclusion of all qualified individuals. In keeping with this commitment, Michaels will assure that people with disabilities are provided reasonable accommodations. Accordingly, if a reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the job, or to receive all other benefits and privileges of employment, please contact Customer Care at View phone number on click.appcast.io (1800‑MICHAEL). EEOC Know Your Rights Poster in English EEOC Know Your Rights Poster in Spanish EEOC Poster Optimized for Screen Readers Federal FMLA Poster Federal EPPAC Poster #J-18808-Ljbffr Michaels INC