Epic Resolute Certified Applications Analyst I

Epic Resolute Professional Billing or Resolute Professional Claims and Remittance Certification Required

Performs a variety of duties related to the information technology applications. Responsibilities include assisting with design, development, system configuration, implementation and support of information systems for the organization, planning development, training and evaluation of application functionality, working with the team and key customers to ensure appropriate development training and implementation of application functionality.

Work Locations:

Remote, Johnson City, NY 13790; Phelps Hall, UHS Binghamton General Campus, Binghamton, NY

There is more than one location associated with this position. This is either because there are multiple openings at different sites, or the successful candidate will be required to float across multiple UHS facilities. Your recruiter and hiring manager will clarify expectations during the interview process.

Primary Work Shift:

Day

Regular Scheduled Weekly Hours:

40

Compensation Range:

$30.58 - $45.86 per hour, depending on experience

Job Responsibilities

• Maintain certification in assigned EHR module or application (if applicable) and demonstrate system functionality to end users.
• Configure, support, and troubleshoot assigned applications or modules, making decisions and resolving issues within defined scope and appropriate supervision.
• Develop and document workflows, workflow changes, and data flow diagrams related to assigned application(s).
• Accurately document and manage tickets using approved tools and methodologies, including investigation, prioritization, escalation, and follow-up with customers.
• Develop and execute testing scripts; create and maintain knowledge base articles, tip sheets, and end-user documentation.
• Participate in end-user learning sessions, meetings, and training activities; prepare agendas, presentation materials, and capture minutes and action items.
• Understand how integrated functional areas work together, including key transition points across operational pillars.
• Demonstrate knowledge of healthcare regulations and business operations relevant to supported applications and organizational units.
• Apply governance models and prioritization processes effectively, understanding stakeholder roles within ticketing and work intake systems.
• Organize and prioritize work independently in alignment with deliverables while managing time across tickets and other assignments.
• Proactively seek solutions, escalate issues appropriately, and continuously expand knowledge of assigned applications and modules.
• Recommend process improvements, customer service enhancements, and innovative solutions to improve system performance and usability.
• Collaborate effectively with peers and stakeholders, manage conflict constructively, and actively support team and organizational goals.
• Demonstrate professionalism, adaptability, and initiative through positive attitude, assumption of additional responsibilities, and ongoing self-development.

Position Qualifications

Minimum Required:

• High School Diploma (or equivalent).
• One to two (1-2) years of healthcare operations (clinical, patient care, administrative or revenue cycle), information technology or health information technology experience.

• For Epic positions: Current Epic certification(s).
• OR
• Must be willing to travel for training and achieve certification within 90 days of completion of training at Epic in application(s) as assigned.

Preferred:

• Bachelor's Degree in a related field (information technology or clinical/healthcare fields) preferred.
• Current Epic Certifications

Why You'll Love Working at UHS

At United Health Services (UHS), we believe every connection—to patients, to purpose, to each other—makes a difference. That's why we're intentional about supporting our team in ways that go beyond the job. Whether through meaningful benefits, personal growth, or fun along the way, we're here to help you thrive in work and life.

A Culture of Connection – We support each other like family and create space for every voice to be heard. Engagement Councils, peer recognition, and initiatives like Walk in my Shoes for senior leaders are just a few ways we foster belonging and collaboration. Outside of work, we stay connected through team events like trivia, trunk-or-treat, volunteer days, our staff choir, or seasonal celebrations.

Comprehensive Benefits for Life & Family – We offer medical, dental, and vision coverage starting the first of the month after hire for employees working 24+ hours/week. With flexible plan options and coverage tiers, you can choose what fits your life best. Additional perks include discounted childcare through Bright Horizons and voluntary benefits like pet insurance, legal services, and identity theft protection.

Well-Being & Financial Security – From day one, PTO starts accruing so you can take time to recharge. We support your long-term wellness with a 403(b) retirement plan and company match, flexible spending accounts, access to financial advisors, and up to $400/year in wellness rewards. When life gets tough, we're here with 24/7 EAP counseling, virtual mental health support, a food pantry, PTO donation program, and professional attire through the Classy Closet.

Growth That Moves with You – With access to 100,000+ online courses, leadership programs, tuition reimbursement, clinical ladders, and internal mobility, we help you grow wherever your passion leads. We also continuously review compensation to ensure market competitiveness and internal equity, so you can feel confident your work is valued and rewarded fairly.

A Place to Call Home – Located in New York's Southern Tier, UHS offers more than a career—we offer a lifestyle. Enjoy four-season recreation, affordable living, top-rated schools, minor league sports, craft brews, a close-knit community, and more, all within reach of the Finger Lakes, the Catskills, and major Northeast cities.

About United Health Services

United Health Services (UHS) is a locally owned, not-for-profit healthcare system in New York's Southern Tier comprising four hospitals, long-term care and home care services, and physician practices in Broome and surrounding counties. UHS provides healthcare and medical services for two-thirds of the region's population, produces $1.3 billion a year in total economic impact, and boasts a workforce of more than 6,300 employees and providers.

At UHS, our work is guided by our Values of Compassion, Trust, Respect, Teamwork, and Innovation. Whether you provide direct patient care or support behind the scenes, you are part of a shared purpose: to improve the health and well-being of the communities we serve. Every employee plays a meaningful role in fulfilling our mission—we'd love for you to consider joining us!

United Health Services is an Equal Opportunity Employer.

United Health Services, Inc. and the members of the UHS System neither are affiliated with, sponsored, endorsed nor approved by, nor otherwise associated with, Universal Health Services, Inc. (NYSE: UHS), UHS of Delaware, Inc. nor their affiliates, which can be found at