General Manager

Benefits:

An environment where diversity is celebrated

A positive, empathetic, and supportive team and company

Team member discounts

Aesthetically inspiring work environment

Career growth opportunities

Complimentary monthly massage

Competitive compensation + generous bonus potential

401(k)

Bonus based on performance

Company parties

Competitive salary

Free food & snacks

Free uniforms

Paid time off

Training & development

At The NOW Rancho Santa Margarita, we're more than a massage boutique—we're a place where our community comes to recharge, reconnect, and prioritize self-care. We are looking for an inspiring General Manager who is passionate about wellness, people development, and creating exceptional guest experiences.

As the leader of our Rancho Santa Margarita boutique, you will have the unique opportunity to shape the culture, develop a talented team, and drive the continued growth of a thriving location. This role is ideal for a leader who loves building relationships, mentoring others, and creating an environment where both guests and team members feel cared for and supported.

If you are energized by leading people, growing a business, and being an active part of your local community, we'd love to meet you.

Your Impact

As General Manager, you'll serve as the heartbeat of the boutique—setting the tone for the team, elevating the guest experience, and ensuring operational excellence every day.

Build and Inspire an Exceptional Team

Recruit, hire, train, and develop outstanding Experience Guides and Massage Therapists

Create a culture where team members feel valued, empowered, and motivated to succeed

Coach team members to achieve personal and professional growth

Lead with positivity, accountability, and authenticity

Create Unforgettable Guest Experiences

Ensure every guest feels welcomed, cared for, and appreciated from the moment they walk through our doors

Build lasting relationships with members and guests within the Rancho Santa Margarita community

Resolve guest concerns with empathy and professionalism

Uphold The NOW's elevated hospitality and service standards

Drive Growth and Boutique Success

Lead membership growth, guest retention, and retail performance

Analyze KPIs and develop strategies to exceed sales and operational goals

Manage labor, payroll, scheduling, inventory, and overall boutique profitability

Take ownership of the boutique's financial performance and long-term success

Be a Community Leader

Build relationships with local businesses, community organizations, and wellness partners

Represent The NOW at local events and networking opportunities

Help expand The NOW Rancho Santa Margarita's presence and reputation within South Orange County

Manage guest feedback and online reviews to maintain our exceptional reputation

What We're Looking For

2+ years of management or leadership experience

Experience leading teams in hospitality, wellness, fitness, spa, retail, or membership-based businesses

Strong sales and business acumen with a proven ability to drive revenue growth

Excellent communication, coaching, and people-development skills

Highly organized and capable of managing multiple priorities in a fast-paced environment

Passion for wellness, hospitality, and creating memorable experiences

Flexible schedule, including evenings and weekends

Why Rancho Santa Margarita?

Our boutique has become a trusted part of the local community, serving members and guests who value wellness, relaxation, and genuine human connection. This is an opportunity to lead an established location with a loyal guest base while continuing to grow its impact throughout the community.

Why The NOW?

Competitive salary plus bonus opportunities

401(k)

Monthly cell phone stipend

Complimentary monthly massage

Team member discounts

Professional development and advancement opportunities

Beautiful boutique environment designed to inspire

A supportive, people-first culture

Our Values

LIVE IN THE NOW Be present. Create meaningful moments.

KINDNESS IS MAGIC Lead with empathy and compassion.

CARE FOR THOSE WHO CARE FOR OTHERS Support and celebrate your team.

AUTHENTICITY ALWAYS Show up as your true self and encourage others to do the same.

If you're ready to lead a passionate team, make a meaningful impact in the Rancho Santa Margarita community, and grow your career with one of the most innovative brands in wellness, we invite you to apply.

This franchise is independently owned and operated by a franchise owner. Your application will go directly to the franchise owner, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to The NOW Massage Corporate.