Truck Field Service Technician 3 - HOLT Truck Centers

Job TitleProvides exceptional customer service while inspecting, repairing, and providing maintenance to trucks, trailers, and attachments for On-Highway vehicles.Job DescriptionThe incumbent in this position is expected to model the following practices on a daily basis: Demonstrate alignment with the company's mission and core business values; Collaborate with key internal/external resources; Participate in ongoing self-development.Essential Functions:Models, promotes, reinforces, and rewards the consistent use of HOLT's Values Based Leadership (VBL) tools, models, and processes to ensure alignment with our Vision, Values, and MissionTroubleshoots and repairs On-Highway trucks both Cat and OEMTravels to and from the job site and travels to retrieve partsListens and understands customer complaints, quotes and explains repair costs, and schedules appointments with customers while providing clear communicationsOrders parts needed to complete repairsCompletes and files documentation necessary to justify billingResponds to customer needs after hours when neededMaintains a P Factor of 110% or greaterMaintains less than .5% rework for years total salesTroubleshoots and diagnoses engine malfunctions and failuresPerforms engine and related equipment repairs on trucks and trailersDisassembles, inspects, determines parts required, and reassembles to factory specifications within TRGsProvides quality control/assurance inspections of completed tasks to include road testingUses computers and related software to assist in diagnosing and reprograming enginesCompletes documentation for service reports, timecards, parts requisition and returnsInterprets and utilizes information from operating, maintenance, online resources, and service manuals/bulletinsOperates equipment and vehicles with possession of all necessary licenses and certificatesAdheres to contamination control and HAZMAT rules and regulationsMaintains all company equipment, tools, and vehicle in a good, clean, and working orderCommunicates job progress to supervisor and customer as neededWorks overtime as required by workload and customers' needsProjects professionalism with both internal and external customers, including personal appearanceActs as a mentor and coach to lower level TechniciansCompletes all assigned Technician Training Path courses and safety trainingRequires regular and punctual employee attendanceWorks safely at all times and adheres to all applicable safety policies; complies with all company policies, procedures, and standardsPerforms other duties as assignedKnowledge, Skills, and Abilities:Knowledge and ability to explain how various systems function on trucks and trailersKnowledge of equipment and tools, including their designs, uses, repair, and maintenanceKnowledge and proficiency with current computer software, related hardware, and On-Highway Truck electronic systems diagnostic toolingOperation and control skills of On-Highway Trucks & TrailersProblem-solving and troubleshooting skillsVerbal communication skillsExceptional skills in customer serviceExcellent time management and organizational skillsAbility to learn and navigate various software for both CAT and OEMAbility to make precisely coordinated movements of the fingers of one or both hands in order to grasp, manipulate, or assemble very small objectsAbility to operate hand tools, power tools, pneumatic tools, and equipment used in mechanical repair & overhead craneAbility to follow logical troubleshooting proceduresAbility to operate a conventional forkliftAbility to work independently and as part of a teamAbility to be self-starting and motivatedAbility to operate an On-Highway Truck on public roadsAbility to read, write, and understand informationAbility to listen to and understand information and ideas presented through spoken words and sentencesEducation and Experience:High school diploma or equivalent, accreditation from a technical school or an applicable skilled trades program requiredFive or more years experience requiredCDL – Class A or B required or must be able to obtainASE Certifications preferredExperience leading/mentoring preferredHas met HDSI requirements for preceding Technician levels; Ability to model and teach Holt's VBL CultureOn-going Safety Training requiredSupervisory Responsibilities:NoneTravel:Travel up to 40% and overnight travel may be requiredAdditional Requirements:Must own and maintain the necessary tools to efficiently perform the jobMust have a clean driving recordPhysical Requirements:Significant amount of time sitting, standing, walking, kneeling, crouching, stooping, crawling, climbing, and reachingConstant movement and use of hands, this position requires good manual dexterityCommunicates with customers, service managers, and co-workersConstantly reacts to visual, auditory, and other signals while performing the jobMust be able to move objects, and use abdominal and lower back muscles to provide support over time without fatigueFrequently lifts and moves materials and equipment up to 70 lbs.Ascends/descends with gradual or continuous progress by oneself, using both hands and feet and climbs up and down ladders and/or equipmentWork Environment:Frequently works outdoors around moving mechanical parts and exposed to weather extremes that include inclement weather, heat, cold, and humidityExposure to minor burns, cuts, bites, or stingsExposure to hazardous conditions and contaminantsWorks in extremely bright or inadequate lightingExposure to high noise levelsWorks in an enclosed vehicle or equipmentRequires wearing common protective or safety equipmentDisclaimer:Please note that the above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification. They are not to be interpreted as an exhaustive list of all responsibilities, duties, and skills required of the incumbents so classified. All incumbents may be required to perform duties outside of their normal responsibilities, as needed.Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.