Relief Manager (Self Storage)

Mission Statement SecureSpace Management LLC is one of the fastest growing Self Storage platforms in the USA with assets located primarily in high-density, urban markets. With a focus on exceptional customer service and upgraded security features, SecureSpace Self Storage provides a high-quality experience that our customers can count on in any store they visit. Scope of Position The Relief Manager is responsible for a variety of tasks that support the Store Management Teams by promoting unit rentals, warranties, and moving supplies to exceed sales targets, all while ensuring high customer satisfaction. Key responsibilities include guiding new customers through the rental process, confirming moving dates with potential clients, and managing past-due tenants. Daily tasks involve conducting property inspections, performing light maintenance, and managing paperwork for lien and auction processes. Effective communication with the Area Manager and Leadership Team is essential. This role requires flexibility to work across multiple locations, manage inventory, and ensure operational efficiency while balancing work and personal life. It combines customer service, inventory management, and property maintenance in a dynamic and supportive environment. What makes a Relief Store Manager at a SecureSpace Self-Storage facility different than the other Storage opportunities? We truly promote from within. We are opening 30+ stores in 2026, which provides a great opportunity for career growth. Currently over 40% of our Area Managers started as Store Managers with SecureSpace. 62% of move-ins are completed online with the help of our US-based customer success team. They arrive at your store already booked and paid! Our stores are fully owned and operated, no managed properties to deal with. All of our Auctions are done online, no in-person auctions. Co-develop your shift schedules with your team, your input is valued and respected. Skills and Experience Minimum two years of experience in storage, retail, or hospitality. Strong use of the English language in verbal and written communication. Proven leadership skills. Skilled in communication and team motivation, with a strong ability to listen and build meaningful relationships, enhancing trust and team spirit. Customer service mindset. Proficient in Microsoft Word and Excel. Identifies potential maintenance, safety, and fire issues. Operates roll-up doors for storage units. Skilled in resolving conflicts and quickly addressing and resolving issues. Must have reliable transportation. Responsibilities Exceeds sales goals by promoting unit rentals, warranties, and moving supplies while securing positive reviews. Guides and assists new customers throughout the rental process to ensure smooth transactions. Provide exceptional customer service to existing clients, going above and beyond to meet their needs. Personally, reaches out to potential clients to confirm their moving dates and secure their storage units. Proactively manages past-due tenants and efficiently handle the necessary paperwork for lien and auction processes. Conducts daily property inspections to ensure security, cleanliness, and proper upkeep, including checking locks, cleaning units, restocking supplies, and performing light maintenance tasks. Communicates results, updates, and recommendations clearly and effectively to the Area Manager and the Leadership Team. Be willing to travel occasionally to nearby locations for scheduled shifts and show flexibility for weekend and holiday work. Be available for on-call emergency backup to address night and weekend security concerns and provide coverage across the district as needed. This is not an exhaustive list of duties and responsibilities; additional tasks may be assigned as necessary. Physical Requirements Qualified individuals must be able to perform the position's essential duties with or without accommodation. A qualified person with a disability may request a modification or adjustment to the job or work environment to meet the physical requirements of the position. SecureSpace Management LLC would attempt to satisfy requests if the accommodation needed are reasonable and no undue hardship would result. Ability to sit, walk, stand, bend, squat, climb, kneel, and twist intermittently or continuously. Ability to grasp, push, and pull objects such as rolling carts, ladders, cleaning materials, roll up doors, and reach overhead. Ability to operate a desktop or laptop computer. Ability to access and produce information from a computer. Ability to lift or carry up to 50 pounds. Work Habits Must adhere to all SecureSpace Management policies and procedures. Must maintain the integrity of confidential communications and customer information. Must maintain a professional, courteous, and cooperative manner with GSA Management & SecureSpace Management staff, as well as field personnel and outside contacts, and demonstrate respect and a positive attitude. Must demonstrate dependability by arriving and leaving work on time, taking the allotted time for lunch and breaks, and limiting personal telephone calls and socializing to break periods. Benefits A work/life balance that allows you to work 5 days a week by co-developing your own schedule with your team. An outstanding company culture with growth opportunities throughout the U.S. Competitive starting pay + monthly bonus opportunity. To sweeten the deal, we're offering a $1,500 retention bonus, paid in two installments after 720 and 1,440 hours of employment. Performance and attendance requirements apply. Paid Time Off + company holidays. 401(k) with a generous matching program. Expansive Medical, Dental, and Vision Benefits. 50% Off 10x15 Self Storage Unit! Equal Employment Opportunity SecureSpace Management LLC is committed to providing equal employment opportunities to all employees and applicants. We strictly prohibit discrimination and harassment of any kind based on race, creed, color, religion, age, sex, national origin, disability, genetic information, sexual orientation, gender identity or expression, marital status, citizenship or immigration status, honorably discharged veteran or military status, or the presence of any sensory, mental, or physical disability, or the use of a trained dog guide or service animal by a person with a disability, or any other characteristic protected by federal, state, or local laws. This policy applies to all employment practices, including but not limited to recruitment, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. SecureSpace Management LLC complies with all applicable disability laws and is committed to providing reasonable accommodation to qualified individuals with disabilities. If you need a reasonable accommodation to participate in the application or interview process, perform essential job functions, or access other employment-related benefits, please contact Human Resources at hr @ insitepg.com #J-18808-Ljbffr Doist