Retail Service Specialist

Compensation Pay range: $16.00 – $22.00 per hour, including base wages and possible premiums based on schedule, facility or specific work performed. Responsibilities Lead store team members in providing excellent customer service to retail and professional customers. Supervise customer service programs and ensure telephone service follows company policy. Process buy‑online/ship‑to‑store, hub and store‑to‑store transfers, and DC add orders timely, notifying customers upon shipment arrivals. Handle special orders and outside purchases efficiently, following procedure and using the electronic outside purchase order ledger. Process retail customer returns and exchanges accurately, issuing refunds using correct payment methods and staging returned merchandise appropriately. Invoice all merchandise, including core charges and warranties, before product leaves the store. Communicate Zipline messages and delegate Image Maker and merchandising tasks as assigned. Enforce adherence to posted work schedules, approve schedule changes by management, and ensure team members clock in/out per policy. Perform all store opening/closing duties, including day‑end procedures, securing money/deposits, preparing bank deposits, managing security lights and alarms, and securing delivery vehicles. Execute any additional duties as assigned. Qualifications Strong communication skills. Ability to obtain RSS Certification. Retail sales experience, preferably in auto parts. Knowledge of automotive systems and repair. ASE Certification. Fluency in multiple languages (Spanish is highly desired). Benefits Competitive wages. Paid time off. Stock purchase plan and 401(k) with employer contributions. Medical, dental, and vision insurance starting day one. Optional Flexible Spending Account (FSA). Team member health and wellbeing programs. Tuition assistance. Opportunities for career growth. EEO Statement O’Reilly Auto Parts is an equal opportunity employer. The Company does not discriminate on the basis of race, religion, color, national origin or ancestry (including immigration status or citizenship), sex, sexual orientation, gender identity, pregnancy (including childbirth, lactation, and related medical conditions), age (40 and over), veteran status, uniformed service member status, physical or mental disability, genetic information (including testing or characteristics) or another protected status as defined by local, state, or federal law, as applicable. Qualified individuals with a disability may be entitled to reasonable accommodation under the Americans with Disabilities Act. Accommodation To request a reasonable accommodation during the application or employment process, please email View email address on click.appcast.io or call View phone number on click.appcast.io, option 1, and provide your requested accommodation and position details. #J-18808-Ljbffr